Michael Croes Email & Phone Number

Tempe, Arizona

Supervise pharmacy floor, and the prescription fullfillment activities of several hundred Clerks, Pharmacy Technicians, and Pharmacists to ensure the timely and accurate dispensing of medications for daily mail order shipment to over 60.000 patients per day.

Mesa, Arizona

Supervise the saw, grind, and polish operations of the sapphire production fab area, totaling over 57 operators.Make work assignments and prioritize production throughput, equipment pms and repairs in five departments.Work with process engineering to identify and resolve processing errors and product defects.Maintain production KPIs, end of shift reports, track employee performance, attendance, inventory, and daily outgoing production shipments.Determine… Show more Supervise the saw, grind, and polish operations of the sapphire production fab area, totaling over 57 operators.Make work assignments and prioritize production throughput, equipment pms and repairs in five departments.Work with process engineering to identify and resolve processing errors and product defects.Maintain production KPIs, end of shift reports, track employee performance, attendance, inventory, and daily outgoing production shipments.Determine headcount requirements, and arranging appropriate staffing levels through overtime scheduling and new temp staffing.Responsible for ongoing 5s implementation, implementation of Lean Manufacturing and Kaizan process improvement. Show less

Casa Grande Arizona

Oversaw the nightly production operations of 55 operators across four departments, 3 equipment techs, a mix operator, and a materials handler.Ensured that product mix in production adheres to established Kanban levels.Implemented 5S controls on shop floor. Completed equipment work orders, and prioritized equipment repairs and optimized tool utilization.Responsible for dispositioning product identified with quality defects or concerns.Increased production… Show more Oversaw the nightly production operations of 55 operators across four departments, 3 equipment techs, a mix operator, and a materials handler.Ensured that product mix in production adheres to established Kanban levels.Implemented 5S controls on shop floor. Completed equipment work orders, and prioritized equipment repairs and optimized tool utilization.Responsible for dispositioning product identified with quality defects or concerns.Increased production output through process improvements,improving employee training and updating process documentation. Show less

Eloy, Arizona

Manage the daily manufacturing operations activities of two separate departmentson two shifts, with a total of 40 thermoforming operators, 6 extrusion workers, and 4 material handlers between the two crews. Performed daily production planning and scheduling and maintain ERP. In charge of and maintained all raw materials inventories.Prioritized equipment repairs, maintenance, and mold changes based on production demands. Monitored all associate's… Show more Manage the daily manufacturing operations activities of two separate departmentson two shifts, with a total of 40 thermoforming operators, 6 extrusion workers, and 4 material handlers between the two crews. Performed daily production planning and scheduling and maintain ERP. In charge of and maintained all raw materials inventories.Prioritized equipment repairs, maintenance, and mold changes based on production demands. Monitored all associate's performance and attendance, schedule overtime as production needs arose, handled all employee reviews and disciplinary actions. Show less

Worcester,Massachusetts

Managed the daily wafer manufacturing related operations activities of 10 operators, 3 process techs, 2 production delivery operators, 1 chemical delivery operator. Resolved all production related issues that arose by involving the appropriate support personnel, such as: Engineering, EQM Maintenance, Facilities, IT by managing completion time lines.Ensured daily production goals were met by prioritizing throughput and expediting appropriate lots to optimize… Show more Managed the daily wafer manufacturing related operations activities of 10 operators, 3 process techs, 2 production delivery operators, 1 chemical delivery operator. Resolved all production related issues that arose by involving the appropriate support personnel, such as: Engineering, EQM Maintenance, Facilities, IT by managing completion time lines.Ensured daily production goals were met by prioritizing throughput and expediting appropriate lots to optimize production runs.Investigated production non-conformances, determined root cause and corrective action and implemented process improvements.Prioritized equipment repairs and scheduled preventative maintenance to optimize production throughput.Oversaw process quals, implemented and maintained process related quality controls and improvements. Show less

Worcester, Massachusetts

Prioritized equipment repairs and maintenance, and daily process quals based on current production volumes and overall fab throughput, and individual tool utilization requirements. Monitored operator and process tech performance and attendance, schedule overtime as production needs arise, maintain operator certification program, ensure close loop corrective action for misprocessed and mishandled product lots.Ensured that PM related assemblies were disassembled… Show more Prioritized equipment repairs and maintenance, and daily process quals based on current production volumes and overall fab throughput, and individual tool utilization requirements. Monitored operator and process tech performance and attendance, schedule overtime as production needs arise, maintain operator certification program, ensure close loop corrective action for misprocessed and mishandled product lots.Ensured that PM related assemblies were disassembled, cleaned, and reassembled by the techs for upcoming scheduled pms, assisted techs with routine preventive maintenance, Including chamber wet cleans, diffusion tube changes and cleanings, reactor lamp changes, sputter tool target changes, implanter source changes, chem fills and bottle changes. Monitored spare parts inventories, reordered, and sent out assemblies in need of out side vendor repair. Directed chemical deliveries and gas bottle changes to ensure seamless wafer production and maximum possible tool up-time. Scheduled all tool vendor training and OJT for technicians and monitoring technician's tool related certifications. Implemented Tool Ownership Program, whereby equipment techs where made resident experts of individual tools/tool sets for purposes of spec revision, training and certification, PM frequency evaluation studies, tool up-time and utilization studies, KPIs, and up-time improvement projects. Show less

Austin, Texas

Provided on time delivery of approximately $36 million dollars worth of revenue (10-20 projects) per fiscal quarter. Identified and resolved all issues related to product design, configuration, material delivery, assembly, and final test prior to shipment. Liaison between marketing, customer, and manufacturing by managing the resolution of customer driven configuration changes and quality concerns. Managed on site customer source inspections of completed product… Show more Provided on time delivery of approximately $36 million dollars worth of revenue (10-20 projects) per fiscal quarter. Identified and resolved all issues related to product design, configuration, material delivery, assembly, and final test prior to shipment. Liaison between marketing, customer, and manufacturing by managing the resolution of customer driven configuration changes and quality concerns. Managed on site customer source inspections of completed product prior to shipment and successfully negotiated customer acceptance sign-off. Developed project management manual that documented the order process, outlined project management responsibilities, and provided instruction. This manual was used to train newly hired project managers resulting in learning curve reduction of 25%. Show less

Austin, Texas

Performed hands-on analysis of retrofit orders to identify excess and unstructured material, removed unneeded material from retrofits totaling $55,000 average savings per order (representing as much as a 33% reduction of material structured). Spearheaded analysis process development by devising automated tools to make analysis quicker and less labor intensive resulting in greater than 50% reduction in required analysis time. Achieved increased customer… Show more Performed hands-on analysis of retrofit orders to identify excess and unstructured material, removed unneeded material from retrofits totaling $55,000 average savings per order (representing as much as a 33% reduction of material structured). Spearheaded analysis process development by devising automated tools to make analysis quicker and less labor intensive resulting in greater than 50% reduction in required analysis time. Achieved increased customer satisfaction by significantly reducing customer downtime resulting from retrofit efforts by increasing order accuracy and identifying design conflicts before delivery and installation. Developed "Field Audit & Order Definition" tool thus standardizing and simplifying the documentation of the 'as built condition' of systems scheduled for retrofits during customer site visits. Produced Excel-based "Duplication Identifier" program used to compare the material structured to original system orders and retrofit material structured. Invented innovative "Automated Field Audit & Order Definition" tool to be used by Customer Engineers in the fab via companies' intranet to document current system configuration (intended to further reduce cost and analysis time by limiting required travel by analysis team). Show less

Austin, Texas

Directed the daily production activities of 30 direct reports on ETCH Centura & P5000 production lines, and Global Shipping operation. Key implementation leader of Etch Volume Manufacturing's Lean Production Line which resulted in a 400% increase in production capacity over previous manufacturing process while maintaining head count and production related over head costs. Initiated and led quality improvement team which reduced internal and external customer found defects by an… Show more Directed the daily production activities of 30 direct reports on ETCH Centura & P5000 production lines, and Global Shipping operation. Key implementation leader of Etch Volume Manufacturing's Lean Production Line which resulted in a 400% increase in production capacity over previous manufacturing process while maintaining head count and production related over head costs. Initiated and led quality improvement team which reduced internal and external customer found defects by an average of 45% per year, resulting in a company “Total Quality” award for the department in 1998. Developed and implemented Training Certification Program that resulted in greater cross training between operations, reduced build errors, documented functional expertise, and increased overall product quality. Show less

Bseet, Electronics Engineering Technology

Ba, Psychology