Mike Cross Email & Phone Number

Los Angeles, Ca, Us

Dublin 2, Ie

Working with our clients to accelerate their go to market strategies and execution via Accenture Song services and thought leadership.

Helping our customers provide an excellent Customer Experience and streamlined journey to their partners/customers.Wore many hats - marketing/sales operations, customer success, direct sales, solution architect, fund raising.

San Mateo, California, Us

Enabling customer facing roles internally and with partners to effectively sell and implement the industry leading SaaS Security Posture Management solution.

Strategic Advisor to the leading Sales and Customer Enablement thought leader. Helping industry thought leaders share their best practices to the world.

New Brunswick, Nj, Us

Member of the Advisory Board for Rutgers' Customer Experience Program, as part of their Center for Innovation Education.

Austin, Texas, Us

Focused on enabling customer facing teams to more effectively go to market and sell SailPoint's solutions. Developed and delivered a Demo Best Practices course, enabling our technical sellers to more effectively deliver value based solutions (use cases, demos and POCs).

San Francisco, California, Us

Focused on:- Customer, Partner and internal team technical training - including eLearning, instructor led training and certification programs- Sales Enablement - Enabling worldwide direct and channel sales teams to sell more effectively- Documented the full customer journey to improve customer experience (CX), address business value mapping and increase renewal rates- Departed upon equity event when company was split into Centrify and Idaptive

Fort Lauderdale, Fl, Us

Joined Citrix via the Zenprise (Enterprise Mobility Management, MAM, MDM) acquisition in 2013.- Led the Worldwide Field and Inside Mobility Sales Engineering Team. Doubled revenue YoY for 4+ years, while attracting and hiring top Sales Engineering talent globally - building the team from only 15 Sales Engineers in 2012, to 75 SEs/Managers/Architects in 2014- Built and deployed best practices for effective pre and post technical sales engagements with customers and Partners- Established effective sales-to-services hand offs, allowing customers to quickly deploy solutions, realize business value, and consume licenses- Documented the customer journey to address and increase customer NPS across their entire journey- Led a team focused on Market Development and Incubation Sales - defining and executing go to market strategies for Citrix's newest organic and acquired solutions, including due diligence and integration of Norskale and Unidesk

Los Gatos, California, Us

- Led the Services, Customer Success and Partner Teams at this high growth, SaaS based, sales improvement leader- Hands-on Customer Success leader, increasing adoption velocity and renewal rates- Closed deals, deployed and project managed hundreds of implementations within high-growth start-ups through Fortune 100 organizations (e.g. SAP, Infor, IBM, CA, Dell, Informatica)- Leveraged a Closed Loop Selling process (via Salesforce) to streamline sales teams' workflow and improve productivity- Average improvement in sales rep productivity is 8X+, with typical feedback of, "I get more done in 1 hour of using ConnectAndSell than in multiple days without!"

New York, Ny, Us

Provide business and strategy consulting services to a diverse client group. Successful project examples:- Conducted target due diligence focused on sales team, processes, pipeline and customer success for a Fortune 50 software company (buy side)- Analysis, strategic design, roll-out, and management (including PMO) of a unique sales compensation model at a Fortune 50 software company, increasing attainment, revenue and deal velocity- Implemented hiring best practices (role definition and clarity, organizational design, case interviewing) within the supply chain group of a high-growth, Private Equity owned company- Managed a corporate wide organizational study at a Private Equity owned manufacturing company, resulting in savings of over $4 million annually- Conducted a Greater China sales risk assessment in a publicly traded high-tech hardware company, recommending and launching initiatives to reduce sales risks (channel conflicts and FCPA) and increase revenue- Led multiple strategic initiatives at a large, publicly traded insurance company. Projects touched thousands of remote individuals (agents), improving customer experience

Houston, Texas, Us

Exciting 8 year run from pre-release start-up, through IPO and many acquisitions. Held management positions in the direct sales (Sales Engineering and Product Specialists), channel sales, consulting services and education groups, with a focus on building and leading these customer facing teams to improve customer experience and success.Established sales channels throughout Asia-Pacific by recruiting and enabling value-added resellers, served as a speaker at worldwide trade events, quoted in multiple trade publications, and generated sales revenue in emerging markets.Highlights:- Recruited into NetIQ at very early stage of company's growth as the third Sales Engineer- Key player in building NetIQ into a publicly traded software leader- Led post-merger integration teams through $3B in acquisitions over 3 years- Extensive international business development, expansion and sales growth- Developed products in both a product management and go to market capacity- Responsible for a multi-million dollar P&L with 20+ professionals located worldwide, consistently exceeded revenue and profitability targets- Implemented cutting-edge strategies and technology to enable hundreds of direct and indirect sales professionals across the globe, kicking off Sales Enablement as a discipline and team within NetIQ

San Jose, California, Us

Part of Platinum Technology prior to CA's acquisition.- Directed recruitment, training and development of sales and sales engineering teams- Served in dual sales and technical solution architect role- Member of core team that focused on the top 100 key accounts in the US and Canada, closing key opportunities (President's Club achiever)- Led integration and go to market efforts for dozens of newly acquired solutions for both field enablement and broad product marketing (during a time of going from dozens of products to 100+)

Dublin 2, Ie

- Owned the software build and upgrade of a wireless telecommunication company's core business application, dramatically improving performance while reducing costs- Provided training and support for several Andersen Foundation Products in use at the client site- Key customer success liaison, bridging the gap between technical and business requirements, training and support

Mba, Corporate Strategy And Marketing

Bachelor Of Science - Bs, Mechanical Engineering

Certificate, Mergers And Acquisitions