- Management of all web and IT projects- Ownership of a large international project for a European client publishing its game in Australia (including handling all IT requirements, customer service setup, and strategic direction of the project for 2 years, reporting directly to the client)- Organising the company’s participation in trade shows and handling all aspects of our involvement such as logistics, staff, travel and health and safety both inside and outside of the events- Management of all internal systems and servers- Maintaining documentation of processes and systems- Management of building security systems (biometrics)- Managing ecommerce systems and royalty payments to partners- Internal support ticket prioritisation and resolution- Procurement of IT and company equipment in line with organisational budgets- Advising and reporting directly to the company directors - Implementing new systems such as a new localisation management system and migration to a subscription payment model- Designing and producing marketing assets (such as webpages, e-newsletters, graphic adverts) to promote products and drive revenue- Optimising the user experience and interface design to grow revenue and enhance the customer experience

- Built the company’s customer service infrastructure- Set up the international team onsite in the company’s Brazil office- Created policy and process in line with industry best practice- Worked closely with other departments and senior company members to ensure the highest standards of service delivery

Managing the online game servers for FURYCustomer Service ManagementCommunity ManagementWeb development for FURY

Management of our clientsDevelopment of the customer service infrastructure

Managing the customer service team for one of our clientsHiring and developing the team to fulfill our clients needs