Michael Crumley Email and Phone Number

Lead Specialist for the planning, build and deployment of Chrome devices and GSuite management platform. Delivered mobile applications in single app mode to Android OS and Chrome OS devices to devices across the country. Create and implement operational process’ into the Dominos mobile management teamKey Accomplishments:• Implement operational processes to streamline and simplify support:• Developed test scripts to verify new OS versions, new hardware releases and new app versions• Created OS Release Management process to maintain regular update cadence• Create and implemented a lifecycle management process for in store device hardware• Create and manage readiness meetings to align efforts among different teams• Create support documentation for lower tier support teams to manage Android and Chrome OS• Troubleshoot and fix issues with Chrome devices• Manage vendor relationship with Google• Redesign and Manage existing MDM environments. (GSuite and AirWatch/Workspace One)• Conducted evaluation of the AirWatch cloud environment and deployed a redesign to ease management and allow future scalability• Deployed Chrome OS devices nationally through GSuite in single app or Kiosk mode• Deployed internal and 3rd party apps to Android phones and locking them into the AirWatch Launcher (AirWatch’s kiosk mode for Android)• Worked with the team to redesign and deploy a new GSuite OU structure for future management and scalability• Manage vendor tickets and meetings to drive resolution to problems and bugs discovered internally

Dell / EMC Corporation Hopkinton, MaMobile Device Management – Lead Engineer 2009 – PresentLead Engineer for the planning, build and deployment of multiple Mobile Device Management platforms. End to end support of mobile devices. Fully deployed management and support for iOS and Android devices. Lead support for Active Sync issues on mobile devices. Management of all mobile escalations. Received CE reviews (Consistently Exceeds Expectations) 10 times in 16 yearsKey Accomplishments:• Built and Deployed Cloud SaaS AirWatch env. Moved 20K devices (iOS and Android) from XenMobile:• Deployed AirWatch tunnel for Mobile Apps. Managed over 30 internal app deployments with SDK across both iOS and Android improving mobile productivity by 60%• Provided both a Corp device and BYO option for user base.• Test and approve new iOS and Samsung Galaxy devices as well as new OS updates.• Managed upgrades of Cloud environment with onsite components. Managed vendor tickets and feature enhancements. • Regularly exceeded quarterly MBO. (Goals)• Built and Deployed on-prem XenMobile to 20k devices:• Managed upgrades of on-prem solution• Deployed and supported mobile apps for iOS and Android• Worked with vendor to develop RSA certificate adaptor for certificate deployment.• Rebuilt entire support structure globally for mobility support resulting in 79% drop in escalations:• Improved SLA by 150% on mobile issues leading to improved SLA in other areas• Trained desktop support, operations and Help Desk teams across the globe to create support structure for mobile device support• Created user and support Knowledge Base Articles (over 20) to promote a self-help atmosphere• Customer Satisfaction surveys improved by 80%

EMC Corporation Hopkinton, MADesktop Support Services 2000 – 2009Support 6 midwest offices with over 1500 users. Worked with networking, printing and file share servers for the regional offices and their users. Migrated users from Windows NT to Windows 2000. Supported Blackberry device distribution. Key Accomplishments:• Worked with Exchange team to certify support for Blackberry devices in the field offices.• Led the support team for office migrations for laptop OS upgrades.