Mike Cunningham Email & Phone Number

Hollywell, Queensland, Au

Currently serving as the CEO & Director of TechConnect IT Solutions Pty Ltd, Mike is driven by his passion for propelling companies to new heights. He thrives on transforming innovative ideas into practical solutions, particularly in the realm of resource-intensive process optimisation and automation. By leveraging his expertise, Mike empowers organisations to streamline their operations and enhance overall efficiency.With a keen eye for identifying opportunities and implementing strategies, Mike is committed to driving sustainable growth and success for his clients. His unparalleled dedication and proven ability to navigate complex challenges make him an invaluable asset in achieving operational excellence - helping our customers achieve their Vision Sooner.

Startup company in the Gold Coast, Australia. The company offers support of business critical Internet systems 24/7 365.Responsibilities: • Large Scale project run on Prince 2 for setup and Customer migration• Set up of company• Set up of budgets• Employment of staff • Successful in obtaining Australian work Visas for staff• Setting up Service desk• Designing process and procedures according to ITIL standards for the company• Contract negotiations•Customer relationship management• Company Director Responsibilities• Responsible for Profit and Loss• Day to Day Operations management• Infrastructure design on behalf of the customers• Assist with Technical work

Docklands, Victoria, Au

• One of the major players in the Australian Gaming and Lottery market. • The company has around 3000 staff and has just relocated its headquarters to Brisbane. • This is my first step into the Australian Corporate world and as such, I took a less strategic position than I was accustomed to in an effort to learn Australian Corporate life. • I was tasked with assisting Tatts with their move from Melbourne to Queensland by setting up the DBA department in Brisbane and ensuring knowledge transfer from the previous team in Melbourne. Responsibilities: • Planning the move using Prince 2 as a guide• Set up relationship with outgoing team in Melbourne• Employing of a team of six in Brisbane• Writing up the plans for transfer of duties• Documenting Standard Operating procedures• Replication of current offering• Alignment with Technology department’s ITIL processes• Transfer of knowledge from Melbourne to Brisbane• Customer relationship management and needs analysis• Set up service improvement plans• Setting up of DBA dashboard and assignment of metrics to be achieved• Identify and mentor a DBA Team Lead• Operational DBA workAchievements:• Set up the DBA team in Brisbane sooner than allocated• The team is a high performing team. The development departments and business departments value the team for high skill and great service.• Had very effective relationships with the outgoing team. This facilitated the hand over immensely. • Set up of a DBA Dashboard with all metrics we are attempting to achieve.

La Lucia, Kwazulu-Natal, Za

Derivco is a company of 800 staff that develops online gaming software and supports and upgrades the systems on which the software runs on behalf of Microgaming. Microgaming were pioneers in the market and are arguably the best in this space. I directed the IT Operations departments of Derivco and was accountable for Operations, Customer Services and Technology Direction.The department consisted of around 270 people across the following areas:• IT Department• Service Desk• Service Management• Projects and Planning • Build and Distribution DepartmentJob Responsibilities • Management and strategic leadership of Operations Departments • Accountable for overall Customer satisfaction• Program Management of projects (Projects run using Prince 2 Methodologies)• Architect Infrastructure solutions• Ensuring High availability of IT infrastructure and Applications 24/7 365 days a year• Ensure all customer Data is secure• Accountable for Derivco and some customers Internal IT (Mail systems, Comms etc.)• Ensuring corporate governance according to ECOGRA requirements• Supplier Management• Successful, cost effective Service management Planning• Ensure process and procedures are aligned with ITIL best practices. • Member of the Executive Team who are tasked with the direction and successful running of the company.

La Lucia, Kwazulu-Natal, Za

• Achieved system availability above 99.99 of systems that were required to be available 24/7 365.• Responsible for the Design, set up and support of IT infrastructure at 5 sites. Sites were small office setups to large scale Ecommerce setups.• Consulting services on the setup of IT Infrastructure at a further 15 Sites.• Management of geographically dispersed teams. • Set up the Technical 24/7 Service desk and achieving exceptionally high levels of service. • Ensuring full monitoring of the environment.• Ensuring Service Excellence by regular visits to customers, documenting of all issues, finding solutions and ensuring these get put into place. Always following up with customers to ensure they are satisfied. • Management and implementation of ITIL best practices methodology.• Security best practices. Defense in depth. ISO 17799.• Implemented Agile processes in the Development team. • Involved in design of Microgaming products.• Supplier management.• Negotiated a great licensing model with Microsoft.• Managing the IT Projects and IT Budget.• Very content motivated work force.• Being part of the Executive Team in ensuring the efficient running of the company.

La Lucia, Kwazulu-Natal, Za

Successful running of applications support in the IT Department and ensuring Successful support 24/7 365. Managing systems change to ensure maximum availability.

La Lucia, Kwazulu-Natal, Za

Working in a small Team doing ecommerce support. Focus was mainly SQL Server and supporting in house software.

New systems roll out and Trade floor support across varied platforms

Itil V3 Foundation Exam

Leadership

Hde, Physics And Chemistry

Prince 2

Mcse And Mcdba (Mcp Id 1129172)