Mike Wells Email & Phone Number

Whiteley, Fareham, Hants

Promoted to Lead the delivery part of the Service Design Team - Establishing the Design team within the organsiation - influencing NATS strategy to be Service- led. Still heavily involved with Designing Service models for a Complex business transformation/IaaS Development program into Operational Running, with a new Service Management drive within a highly.

Stratford Upon Avon

Providing IT Management and Sourcing Consultancy to a Prestigious French Luxury goods/ Champagne and Cognac Vendor based in Paris and Epernay.Advising on restructuring for outosuricing IT Services and re-alignment and rationlising of vendor contracts.Proposing transformation strategies and Change programmes to support new business initiatives

Reigate

I lead and managed the operation of a £25m+ ‘Tier 1’ account which delivers Public Sector Networks in SE England, ‘owning’ the contractual obligations and P&L. I adopt a customer-centric approach to Service Delivery and use effective customer Stakeholder Management to ensure close alignment to customer’s drivers and strategy; this enables opportunities for.

Fareham, Hants

I led and set the strategy for the establishment of the IT Service Delivery and support teams (30+ people). I designed models using ITIL, SDLC, TOGAF, Agile etc. I incorporated stability, via high availability, optimisation, monitoring and scaling to enable changing business targets to be hit consistently (achieving SLA targets). I established effective.

Portsmouth, Manchester, St Ives Cambs, Colchester, London

I led the transformation of a failing department into effective multiple teams who deliver IT Applications development, Web-site design and development, product configuration and IT support (L1,L2 and L3) within a General Insurance context, covering a large portfolio of internal and high-profile external clients (notable High Street names). This included.

Reading, United Kingdom

Responsible for all aspects of day-to day running of Scantrack's business; Leading delivery of mission-critical 24/7 IT systems and services to the healthcare sector. Each system supporting critical services within major hospitals in the UK, Europe and USA.Direct sales of IT systems to new clients, leading the sales team to win multiple contracts against.

Reading, United Kingdom

I ensured Scantrack delivered high quality IT services against stringent Service Level Agreements and delivery contracts. Focused on delivering improved service effectively and efficiently. Streamlined and modified SLAs to improve commercial clarity and enhance customer relationships underpinning up-sell opportunities.

London, United Kingdom

Service Transition Lead: BT/NHS NPfIT Promoted to lead successful delivery of all new services into live environment as part of the programmeLeadership, management and motivation of a team of Service Introduction Managers, including coachingSupported assembly of core programme components, including hardware, hosting and software deliveryActed as senior.

Reported to the Head of Service Delivery, working in an outsourced environment for a utilities provider.Leadership & control of SM teams, performing release, change and configuration management activities.Supported a technical environment spanning diverse IT platforms, working with 3rd party sub-contractors.Utilised an ITIL-based service delivery.

Various

Responsible for the provision of top-level service delivery management, working with a portfolio of clientsAppointed to effectively provide a response to customer requirements, including service design activitiesFocused on co-ordinating bid preparations, costing, service set-up, implementation and managementWorked with major clients including B&Q, London.

Responsible for P&L control of the provision of service delivery & support services for the B&Q accountFocused on effective delivery of a fully-outsourced service delivery environment for a leading UK retailerDirect management and control of two large support teams, utilising ITIL-based best practice frameworksMonitored service delivery performance.

Southampton, England, United Kingdom

Responsible for the provision of IT / technical support and applications development on the B&Q accountFocused on business-critical support IT services for B&Q's main replenishment, logistics and fulfillment systems.Role included leadership, management and motivation of a multifunctional IT team including: Technical Support & Development teams.Project.

UK

Requiremenrts gathering, IT solutions design and development

Portsmouth

IBM Mainframe Applications development and Support

Farnborough

IBM Mainframe Operations Analyst,Tech Support

MOD Worthy Down

IBM Mainframe OP, Ops Support, PL/1 Programmer

Ond, Business Studies

Business Studies

Senior School 7 Gces, Senior School

recalcitrant schoolboy