Head Geek & Nerd Herder

Strategy & Planning• Participated in strategic and operational governance processes of the business organization as a member of the senior management team.• Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.• Established IT departmental goals, objectives, and operating procedures.• Established lines of control for current and proposed information systems. • Directed development and execution of an enterprise-wide disaster recovery and business continuity plan.Acquisition & Deployment• Identified opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.• Developed, tracked, and controlled the information technology annual operating and capital budgets.• Reviewed hardware and software acquisition and maintenance contracts and pursued master agreements to capitalize on economies of scale.• Assessed and made recommendations on the improvement of and re-engineering of the IT organization.• Kept current with trends and issues in the IT industry, including current technologies and prices. Advised, counseled, and educated fellow executives and management on their competitive or financial impact.• Promoted and oversaw strategic relationships between internal IT resources and external entities, including vendors, and partner organizations.• Supervised recruitment, development, retention, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.• Operational Management• Ensured continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.• Established lines of control for current and proposed information systems.

Strategy & Planning• Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.Acquisition & Deployment• Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems.• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review.• Developed business case justifications and cost/benefit analyses for IT spending and initiatives.• Developed and implemented all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.• Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements.Operational Management• Managed the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.• Oversaw provision of end-user services, including help desk and technical support services.• Worked with stakeholders to define business and systems requirements for new technology implementations.• Directed research on potential technology solutions in support of procurement efforts.• Kept current with the latest technologies.• Approved and oversaw projects and project portfolio.• Practiced asset management for IT hardware, software, and equipment.• Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.• Established and maintained regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

Performed troubleshooting and custom programming for Financial Information Services softwareMaintained and modified custom applications developed in Lotus Notes for administrative hiring process.Provided customer support and designs for improvement of current systems.