Mike Barry Email & Phone Number

Cork, Ie

Head of the Global Telecom Team at Logitech, leading the team responsible for our Voice and Video communication deployments both in the Office and the meeting rooms, and for our end users on their devices, supporting WFH setups and guiding in WFH best practices for Voice and Video.Delivering ease of use, stability and best in class performance across our Video Collaboration, Telecom and Mobility environments.As Head of VC/B2B Acceleration, responsible to lead a team of IT Technical specialists with an extensive experience, dedicated to accelerating and supporting Video Collaboration & B2B growth. Leveraging our Telecom Team and Sys Admin experience to Manage our Sales Demonstration Environments,Working closely with and aligning Sales Engineering globally, with Product and platform updates, Provide IT System Guidance to Sales, Sales Engineering, Customer Support and Product Development and working closely with Customers and Partners where High Level IT Guidance can deliver successful outcomes and product deployments.

County Cork, Ireland

Part of the Global IT Team that manages our Internal Video Collaboration( VC ) and Communication environment.The VC/B2B Acceleration group takes our experience in Managing, deploying and using VC/Communications Equipment and Applications and forms a key connector between product development, sales teams and other IT business groups to provide solution design, guidelines and improvements.• Manage and Maintain Internal VC deployment for Logitech• Working with Engineering and Development teams to enhance VC, early product adoption, usage feedback, pre-release testing• Act as support as "VC Expert" for Sales teams and working with customers to advise on System integration, management, solution design.• Trade Show setup, support, VC Knowledge expert for show staff to call on.• Act as an IT contact point for VC and Sales Teams to engage with IT, creating smooth interactions, process's and quick results.• Promoting Video Culture - Video Collaboration is fast becoming the #1 form of business communication. It already is at Logitech.

Global Lead for Network, Telecom and IT Video Collaboration Teams.

Network Operations• Day to Day support of Network Issues• Knowledge Sharing with Global Help desk to assist in solving user network issues• Assist various departments/functions with ever changing network needs• Troubleshooting connectivity/latency/wireless issues within the network• Vendor management of equipment and service suppliers• Billing Management for Global ConnectivityNetwork Infrastructure • Planning and Execution of Network design and setup for office relocations• Configuration and Maintenance of local and EMEA network EnvironmentVideo Collaboration• Project Lead for Worldwide Deployment of updated VC environment• Support and Setup of Corporate Video Conference systems• Working with development teams to innovate and create enhanced video conference experiences.• Knowledge expert in Video Conference systems.IT Communication• Team Lead for improving IT communication, collaboration between teams and greater interaction with the end users.Additional Tasks:• Onsite First Aid• Fire Warden• Template Creation, Training and Knowledge Expert for Corporate Intranet• Participated in Logitech Corks Continuous Improvement Process to assess areas where communication could be improved. This lead to successful creation of new Employee Onboarding procedures, improved local intranet site and greater accessibility to HR, Everyday and Functional information

Day to Day Support of System and End user ProblemsOperational and System Projects to enhance services and support delivery.Setup and Maintenance of Local Site within Corporate IntranetEMEA Google Apps AdminProjects have included:• New OS Rollout ( Company wide rollout of Windows 7 to all users )• AD Consolidation• Migration of Mail Services• Alternate OS Evaluation( New Iterations of Windows, MAC OS, Chrome OS )• Assist in Cisco IP Phone Deployment

Ireland

• Monitoring, solving and reporting of trouble tickets submitted through the companies support system. Escalating any tickets with outside influences to the respective service provider.• Hardware and Software testing to ensure the smooth operation and full functionality of any company equipment and services.• Creating regular reports and updates on any projects or systems I was in charge of or directly involved in.• Participating in discussions dealing with any major issues, plans or anything regarding the functionality of the teams and projects I was a part of.• Completion of regular tasks which are necessary to keep all operations running as normal.• With Premiere I was also a contact point for the Software Development Request process. I acted as middle man and a point of assistance between the Product team and the Developers in the US. I was appointed to assist in the creation of the Development Request Procedure and to take charge of any submissions for development.

Ireland

The DMS ( Desktop Management Services ) Project was a project implemented in Pfizer to provide a global standard in hardware, software and support. It provided a system which is fully supportable and manageable thus ensuring environment stability. • Collection and Build of each new PC, ensuring user feel and data are kept intact.• The installation of additional software and ensuring hardware demands are met.• The delivery of the new PC with the DMS package in place to the end user and ensuring all the end user data and settings are in place.• Full support of the new package for the end user to ensure a smooth changeover to the new system.• I also participated in a Core Access project where all ID badges for Pfizer Ringaskiddy had to be renewed and set-up in different access groups, and I was involved in a project to update and resolve any issues with the Remote Access and wireless software on Laptops.

Ireland

• Design and development of company website, including the use of ASP and MS Access databases to create support services, an administration area and a product licensing and activation tool for the companies software package.• Data import and export software using MS FoxPro for the transfer of data to and from calibration instruments and the company’s software package, Compucal.• Software testing and documentation in an FDA regulated environment. This involved following strict codes of practice for development and change control in order to comply with the FDA regulations required by the customers and also to maintain the standards which have earned the company NSAI approval.• Technical Support, this included solving both hardware and software issues, location and installation of drivers for hardware devices, installation of several different operating systems, anti-viral software issues, removing harmful viruses from office computers and solving network connection problems