Established and implemented processes for a new team which standardized and streamlined team workflow. Developed and executed tests for products across department leading to reduced issue resolution times. Led all testing efforts and served as product expert for a product line

Led all testing efforts for AcroSoft product line – a suite of 10+ applications. Over 30 successful releases of major and minor versions; web and desktop products. Delivered excellent customer service by working from start to finish with customers - from receiving defect reports, to replicating issues, to testing fixes, to deployment of fixes at customer sites. Deployed and maintained test environments on physical and Hyper-V servers enabling effective testing across supported versions and reducing test setup times. Oversaw systems for source control, defect tracking, issue tracking, and customer portal.

Led testing efforts for all AcroSoft products.

Worked with:AcroSoft Corporation, Columbia, SCLIPSinc, Morrisville, NC

Promoted from a QA Analyst to multiple team lead positions following superior performance and demonstrated ability. Spearheaded development of a test automation suite that enabled both greater breadth and depth of testing to be performed with the same number of resources. Developed automation logging system that enabled results to be viewed in real-time on the company intranet providing transparency of testing status. Wrote and performed benchmarking and memory-leak detection tests which successfully detected multiple performance issues and leaks prior to release. Developed systems of metrics that enabled the company to measure the quality of products and perform analysis across products. Implemented a predictive metric based on Goel-Okumoto model that enabled the company to more accurately commit to release dates.