Michael Deen Email & Phone Number

Tulsa, Oklahoma, United States

• Scheduled, marketed and taught classroom training throughout eastern Oklahoma∙ Worked with venues, planning time and ensuring resources would be available, like internet access and whitelisting for website access∙.
• Started a class request system for brokerages to request Continuing Education classes to be presented in their agents in their office
• Created the organization’s infrastructure for webinar classes∙ Created a guide for how to use Zoom, specifying the settings that work best for the organization’s needs, from testing to implementation∙ Worked with.
• Trained new hires on systems and job requirements, including the new Outreach Trainer

Tulsa, Oklahoma Area

• Created curriculums for teaching new apps∙ Worked with BoxMLS to launch our organization’s app called MLSTech∙ Worked with ShowingTime to get members up to speed after they purchased the tool we used before.
• Learned how to use tools related to the real estate industry to the point of proficiency and received certification to train through the Oklahoma Real Estate Commission (OREC)
• Trained members of the service how to use a variety of apps and web apps∙ Used Constant Contact and SurveyMonkey to poll members and cater training to their needs and wants∙ Received certification to train the national.
• Assisted members by phone, email, and through the ZenDesk ticketing system
• Administrated applications surrounding membership and access to tools, using Rapattoni Magic and Clareity
• Assisting with usage of CoreLogic’s Matrix and Realist, Lone Wolf Transactions (formerly TransactionDesk), and Realtors Property Resource® (RPR), but also with ShowingTime, SentriLock, Office applications, and others

Bartlesville, Oklahoma

• Worked as a service desk analyst and helped with their knowledge base restructuring.
• Supported Phillips 66 employees, temps and external providers, in the US and internationally
• Assisted users by phone, email, and chat
• Deployed software to computers using Software Deployment Utility 2012
• Remotely assisted users with issues through Windows Remote Assistance or Skype, depending on the user’s needs or available network connections
• Administrated dozens of applications, primarily assisting with access to SAP and using the RSA multi-factor authentication, but also with Citrix Receiver, Office applications, and many others

Tulsa, Oklahoma

• Worked as a service desk technician
• Supported City of Tulsa employees, temps and external providers, with over 38,000 users
• Assisted users by phone or through email contact
• Supported the transition to Office 365 Business and helped deploy Office 2016 to executives and other users∙ Created the training presentation for Office 365 rollout which would have been used to train all the.
• Administrated Active Directory accounts for users and entries for equipment, in addition to dozens of applications users had access to as employees or contractors
• Deployed software to computers using Deployment Console

Tulsa, Oklahoma

• Help Desk and technical support for the New York City Department of Education. Dramatically improved the tracking and retention of new hires, backup trainer.
• NYC DOE Contract: ∙ Supported NYC DOE with over 250,000 users and external providers∙ Received anywhere between 40-70 calls per day∙ Supported the transition to Office 365 Business∙ Incident Lifecycle Coordinator.

Tulsa, Oklahoma

• Trainer for a new desk contracted through Microsoft to support their Office 365 product.
• Office 365 Business Support Contract:∙ Trainer∙ Developed training material from ground up for our team∙ Office 365 Administration∙ Provided assistance through remote support tools∙ Answering agent questions in a group.

Tulsa, Oklahoma, United States

• Curriculum development and training manager for the site.
• Top Performer – several times; Power of Service nominee
• Developed tools for business needs
• Resource for co-workers, from representative to management
• Assisted with management duties before official promotions
• Filed claims for homeowner’s insurance, small and large appliance support, computer and electronics support