Michael Deines Email & Phone Number

Tempe, Az, Us

Tempe, Az, Us

Manager of Employee Relations

Tempe, Az, Us

In my position as Senior Sales SupervisorMajor responsibilities include:Managing quarterly budget and monitoring productivity incentives team planning contests, training and mentoring multiple team members to improve workflow, providing effective assistance in managing entire internal and external recruiting process, performing additional service, such as functioning as mentor in internal programs including Elevate and BIT, hiring, training, and mentoring multiple team members with a keen focus on optimizing overall efficiency, performing various functions, including product planning, career coaching, and administering sales teams.Key accomplishments, I achieved during this role:• Administered productivity recruiting and productivity in NPS since 2017, 2020, and 2021 respectively.• Achieved sales target by selling Microsoft 365 email and security products and resolving technical issues.• Attained status of number one supervisor in Luminaries in 2020 by meeting and exceeding monthly sales targets regularly.• Met and exceeded monthly and annually sales targets and won numerous awards for exceptional performance.• Generated more than $1.8 million monthly revenue by developing and promoting Productivity Premier to 40 guides across two locations.

Tempe, Az, Us

I facilitate developing Agent soft skills through coaching individuals and handling escalated situations. I assist supervisors managing a team of front line employees with a primary focus on providing effective coaching and team building, timely and accurate monitoring and reporting of performance measures. I coach to improve the customers’ experiences by understanding and focusing on what’s important, measuring how we are doing and driving the necessary actions to improve. Drives continuous performance improvement for business results. Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quickly. Ongoing feedback and discussion with employees regarding: what’s important, how are you doing, priorities to improve. These discussions include: regularly scheduled 1:1s, documentation of 1:1 sessions, performance plans, and informal meetings

Tempe, Az, Us

Customer Development/ Internet ConsultantConsult with small to large Business Owners, Presidents and and other Corporate Executives to develop and create strategies for building their online presence using GoDaddy products and services. Provide direction and guidance from idea inception to full delivery of goods and services. Help create SEO plans for local, national or international markets. Guide business decision makers through commerce platforms and creation. Several customers rely on me for account management and providing sound advise to continue and compliment their business. My role has provided me with almost 8 years of experience in dealing with online business (This is my online PHD). I deal with domains, hosting, e-commerce, website builders/ building. I have provided email solutions ranging from basic IMAP/ Pop email to Microsoft Exchange and Office 365 platforms. I assist in Server, VPS and SSL installation and management. I am proficient in various design and content management systems to include WordPress and Joomla. I am Extremely well versed in SEO methods, and devices used to obtain greater online visibility. Social media ninja.

Scottsdale, Arizona, Us

Managed, trained, and recruited for Inbound/Outbound programs which secured long distance, high speed internet and wireless customers for such clients as SBC, Qwest, AT&T/ Cingular Wireless. In this role I was accountable for operational excellence including exceeding performance objectives and strategic client initiatives. Accountable for the program P & L, legal compliance, and achieving all client, employee, and shareholder value metrics. Responsibilities included recruiting, hiring and training Agents, Team Leads, and Supervisors. Developed and trained Leads and Supervisors through leadership program that was piloted through our call center before global delivery. Responsible for developing compensation plans and commissions for Agent through Supervisor levels. Piloted several employee recognition programs. 18 time All Star Awards, 4 Presidents Club Awards, 1 Operations Manager of the Year Award. 8 straight quarters exceeding report card Metrics, 4 straight quarters with highest positional scorecard company wide and lead company in Employee Satisfaction Survey results during my tenure as Operations/ Shift Manager

Computer Aided Drafting ( C.A.D.)/ Architectural Design

Education record