Mike Deluna Email & Phone Number

• Executed Search Engine Optimization SEO and Pay-Per-Click (PPC) campaigns for 200+ websites, exceeding growth target and generating $150K+ in monthly recurring revenue
• Employed A/B testing across multiple PPC campaigns, optimizing bidding strategies and keywords, resulting in a significant 11% reduction in cost per lead
• Successfully managed challenging clients, effectively resolving issues and strengthening client relationships, which directly contributed to a remarkable 12% increase in marketing spend
• Led a project management team leveraging ChatGPT, resulting in website content generation that was 37% faster compared to traditional approaches
• Generated cost savings of 17% by analyzing various marketing campaign types and strategically adjusting spend, translating into $175K+ return on investment
• Mentored and trained new employees, enabling their seamless transition into significant client-facing roles within an impressive timeframe of less than 4 weeks

Raleigh-Durham, North Carolina Area

• Successfully supported & consulted large multifamily property management clients on Yardi Voyager SaaS product with a combined $500 billion dollars in assets under management (AUM)
• Tracked and diagnosed ongoing performance issues, collaborating closely with cloud engineers to ensure an exceptional uptime rate of over 99.4%
• Consistently provided timely solutions for complex data systems, combining diligent research of industry best practices and informed guidance to clients on the full potential of Yardi products
• Collaborated and coordinated with multiple teams, ensuring seamless transitions during data migrations and integration of 3rd-party interfaces
• Leveraged MS SQL to streamline client custom reports and lease document functionality, resulting in improved data reporting capabilities and enhanced operational efficiency

Raleigh-Durham, North Carolina Area

• Installed and upgraded hospital scheduling SaaS applications and modules in MS SQL and Oracle databases regularly exceeding 99.6% uptime
• Crafted, edited, and tracked training modules for clients using SAP CRM/Knowledge Base, reducing call center volume by 13%
• Consistently achieved a survey score of 100% for customer satisfaction and client response times
• Researched and resolved root cause issues conveying best practices for database maintenance and data recovery methods to end users

San Francisco Bay Area

• Triaged Tier 2 incidents of electronic health record SaaS product exceeding service level agreement of 99.4% uptime
• Effectively triaged Tier 2 incidents of electronic health record SaaS product, consistently surpassing service level agreement of 99.4% uptime
• Documented and tested HL7 interface problems, e-prescribing and direct messaging errors, and complex medical charting
• Diagnosed and resolved network connectivity problems by performing IP packet analysis using tools such as Wireshark
• Provided 24-hour emergency services guaranteeing uninterrupted business continuity for critical systems

San Francisco Bay Area

• Efficiently managed Active Directory domain and MS SQL Server database for a medical billing company, consistently maintaining an uptime of 99.9%
• Successfully implemented and provided support for a comprehensive ticketing system, resulting in a notable improvement of 27% in technical support response time
• Installed and configured Cisco ASA firewall and Group Policy Objects balancing security with user functionality
• Skillfully installed and configured Cisco ASA firewall, leveraging Group Policy Objects to strike a balance between robust security measures and optimal user functionality
• Designed, documented, and regularly tested comprehensive disaster recovery plan, ensuring HIPAA compliance and swift recovery of critical systems data in the event of an emergency or data breach