Mike Deluna Email & Phone Number

• Executed Search Engine Optimization SEO and Pay-Per-Click (PPC) campaigns for 200+ websites, exceeding growth target and generating $150K+ in monthly recurring revenue• Employed A/B testing across multiple PPC campaigns, optimizing bidding strategies and keywords, resulting in a significant 11% reduction in cost per lead• Successfully managed challenging clients, effectively resolving issues and strengthening client relationships, which directly contributed to a remarkable 12% increase in marketing spend• Led a project management team leveraging ChatGPT, resulting in website content generation that was 37% faster compared to traditional approaches• Generated cost savings of 17% by analyzing various marketing campaign types and strategically adjusting spend, translating into $175K+ return on investment • Mentored and trained new employees, enabling their seamless transition into significant client-facing roles within an impressive timeframe of less than 4 weeks• Developed a highly effective strategy to elevate client Google Business Profile rankings within the local map pack, resulting in 22% increase in positive reviews

Raleigh-Durham, North Carolina Area

• Successfully supported & consulted large multifamily property management clients on Yardi Voyager SaaS product with a combined $500 billion dollars in assets under management (AUM)• Tracked and diagnosed ongoing performance issues, collaborating closely with cloud engineers to ensure an exceptional uptime rate of over 99.4%• Consistently provided timely solutions for complex data systems, combining diligent research of industry best practices and informed guidance to clients on the full potential of Yardi products • Collaborated and coordinated with multiple teams, ensuring seamless transitions during data migrations and integration of 3rd-party interfaces• Leveraged MS SQL to streamline client custom reports and lease document functionality, resulting in improved data reporting capabilities and enhanced operational efficiency

Raleigh-Durham, North Carolina Area

• Installed and upgraded hospital scheduling SaaS applications and modules in MS SQL and Oracle databases regularly exceeding 99.6% uptime• Crafted, edited, and tracked training modules for clients using SAP CRM/Knowledge Base, reducing call center volume by 13%• Consistently achieved a survey score of 100% for customer satisfaction and client response times• Researched and resolved root cause issues conveying best practices for database maintenance and data recovery methods to end users

San Francisco Bay Area

• Triaged Tier 2 incidents of electronic health record SaaS product exceeding service level agreement of 99.4% uptime• Effectively triaged Tier 2 incidents of electronic health record SaaS product, consistently surpassing service level agreement of 99.4% uptime• Documented and tested HL7 interface problems, e-prescribing and direct messaging errors, and complex medical charting• Diagnosed and resolved network connectivity problems by performing IP packet analysis using tools such as Wireshark• Provided 24-hour emergency services guaranteeing uninterrupted business continuity for critical systems

San Francisco Bay Area

• Efficiently managed Active Directory domain and MS SQL Server database for a medical billing company, consistently maintaining an uptime of 99.9%• Successfully implemented and provided support for a comprehensive ticketing system, resulting in a notable improvement of 27% in technical support response time• Installed and configured Cisco ASA firewall and Group Policy Objects balancing security with user functionality• Skillfully installed and configured Cisco ASA firewall, leveraging Group Policy Objects to strike a balance between robust security measures and optimal user functionality• Designed, documented, and regularly tested comprehensive disaster recovery plan, ensuring HIPAA compliance and swift recovery of critical systems data in the event of an emergency or data breach