Case Manager on Texas Non-Subscriber job injury claims; Utah Workers Comp claims

o Managed non-subscriber job injury plano Used effective interviewing skills to perform in-depth investigations into job-injury claims and general liability claims to determine liability exposure, prevent fraud and abuseo Maintained close contact with injured employees to guide them through process, with the emphasis on maintaining good employee relations o Managed utilization of medical benefits, short term disability, prescription benefits, and modified duty benefits of employees injured on-the-job, effectively facilitating rapid return to full duty o Reviewed general liability claims and made direct contact with claimants, determined how to handle further investigation and processingo Coached and built one-on-one relationships with front-line managers resulting in their gaining knowledge in techniques to reduce incidents o Member of Safety Committeeo Participated in safety training programs and classes for management and employees, prepared materials and did presentations in front of groups on lowering incident rateso Maintained job-injury comp costs at .05% of sales, a reduction of 30% o Managed recruitment, staffing, and on-boarding of Corporate Office and Distribution Centero Managed FMLA Compliant Leave of Absence Program / Short Term Disability Benefit Programo Managed all aspects of TWC unemployment claimso Investigated EEOC charges, prepared position statements for legal council.o Provided counsel and direction to retail, distribution center, and corporate management on issues including hiring, firing, employee relations, and problem resolution of employee issueso Investigated complaints from employees and worked toward resolution o Member of 401k Committeeo Member of Credit Union Loan Committeeo Led ad-hoc group to review Employee Service Award program, negotiated with vendor a 40% reduction in cost