Michael Denight Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Remote

• Production of recorded audio and video content/narration for Draup's Knowledge Base and assorted RFP initiatives.• Outlining and delivering overviews and use case videos.• Conducting 1+ hour onboarding and training calls and office hours appointments with new users of the product.• Ongoing research of product features to support training and video content on a cutting edge AI-powered platform.

Remote

• White glove onboarding, training, short-form video, webinars, and support for more than 200 crucial SaaS Enterprise customers primarily in Short Term Rental (‘STR’) and Long Term Rental (‘LTR’) spaces.• Strategic identification and execution of aggressive growth targets, sales support, board reporting.• Onboarding, activation, and management of 4 of the company’s 5 largest enterprise customers globally, and all CS-eligible accounts in North America and Australia, contributing to more than 5x overall growth of company ARR in less than three years’ time.• Provided internal training and analysis to base offices in Malmö and London regarding product upgrades, enterprise customer trends, staffing, and operations.• Reliably handled duties in a fully remote, international role with coworkers and clients worldwide and little managerial oversight. Reported directly to VP of Sales and Head of Customer Success.

Newtown Square, Pennsylvania, United States

• Creation and maintenance of internal ops reporting within sales, billing, customer care.• Provide critical analysis and support to billing and sales operations.• Prepare reporting for branch offices in PA, TX, CA, WA, and GA on customer geographical/financial data to support marketing and sales strategies.

Newtown Square, Pennsylvania, United States

• Reported directly to company’s President & COO.• Responsible for management of Dealer Program, one of company’s key growth platforms. • Conducted diligence and implemented integration strategies with cross-functional teams resulting in more than 700 successful acquisitions, translating into millions added in billable revenue.• Identified process improvement initiatives and streamlined ongoing national account acquisition platform, ensuring scalability, and translating into $200k in overhead savings.• Developed and distributed monthly reporting to sellers to comply with asset purchase obligations.• Maintained vital ongoing relationships with over 30 partner companies to support growth, compliance controls, and attrition management initiatives.• Identified and implemented cost-saving vendor negotiation initiatives resulting in a 25% reduction in credit bureau reporting, shipping, and paperwork inventory costs company-wide.• Participated in design sprints for proprietary company CRM supporting the automation of new customer boarding and ongoing partner reporting. • Recipient of annual company recognition (“ACA Award”) for being a standout employee.

Newtown Square, Pennsylvania, United States

Newtown Square, Pennsylvania, United States

Greater Philadelphia Area

Greater Philadelphia Area