Michael Denight

Michael Denight Email and Phone Number

Senior Manager, Product Training @ Draup
Miami, FL, US
Michael Denight's Location
Miami, Florida, United States, United States
Michael Denight's Contact Details

Michael Denight personal email

n/a
About Michael Denight

Proven record of two decades of development and maintenance of key client relationships amidst high pressure, focused work environments. Remote worker. Expert problem solver.

Michael Denight's Current Company Details
Draup

Draup

View
Senior Manager, Product Training
Miami, FL, US
Website:
draup.com
Employees:
373
Michael Denight Work Experience Details
  • Draup
    Senior Manager, Product Training
    Draup
    Miami, Fl, Us
  • Draup
    Product Trainer
    Draup May 2024 - Present
    Remote
    • Production of recorded audio and video content/narration for Draup's Knowledge Base and assorted RFP initiatives.• Outlining and delivering overviews and use case videos.• Conducting 1+ hour onboarding and training calls and office hours appointments with new users of the product.• Ongoing research of product features to support training and video content on a cutting edge AI-powered platform.
  • Minut
    Lead Customer Success Manager (Na / Apac)
    Minut Jun 2021 - Apr 2024
    Remote
    • White glove onboarding, training, short-form video, webinars, and support for more than 200 crucial SaaS Enterprise customers primarily in Short Term Rental (‘STR’) and Long Term Rental (‘LTR’) spaces.• Strategic identification and execution of aggressive growth targets, sales support, board reporting.• Onboarding, activation, and management of 4 of the company’s 5 largest enterprise customers globally, and all CS-eligible accounts in North America and Australia, contributing to more than 5x overall growth of company ARR in less than three years’ time.• Provided internal training and analysis to base offices in Malmö and London regarding product upgrades, enterprise customer trends, staffing, and operations.• Reliably handled duties in a fully remote, international role with coworkers and clients worldwide and little managerial oversight. Reported directly to VP of Sales and Head of Customer Success.
  • Alert 360
    Data Operations Manager
    Alert 360 Jan 2021 - May 2021
    Newtown Square, Pennsylvania, United States
    • Creation and maintenance of internal ops reporting within sales, billing, customer care.• Provide critical analysis and support to billing and sales operations.• Prepare reporting for branch offices in PA, TX, CA, WA, and GA on customer geographical/financial data to support marketing and sales strategies.
  • Alert 360
    Acquisitions Manager
    Alert 360 Jan 2012 - Dec 2020
    Newtown Square, Pennsylvania, United States
    • Reported directly to company’s President & COO.• Responsible for management of Dealer Program, one of company’s key growth platforms. • Conducted diligence and implemented integration strategies with cross-functional teams resulting in more than 700 successful acquisitions, translating into millions added in billable revenue.• Identified process improvement initiatives and streamlined ongoing national account acquisition platform, ensuring scalability, and translating into $200k in overhead savings.• Developed and distributed monthly reporting to sellers to comply with asset purchase obligations.• Maintained vital ongoing relationships with over 30 partner companies to support growth, compliance controls, and attrition management initiatives.• Identified and implemented cost-saving vendor negotiation initiatives resulting in a 25% reduction in credit bureau reporting, shipping, and paperwork inventory costs company-wide.• Participated in design sprints for proprietary company CRM supporting the automation of new customer boarding and ongoing partner reporting. • Recipient of annual company recognition (“ACA Award”) for being a standout employee.
  • Alert 360
    Acquisitions Coordinator To Supervisor
    Alert 360 Jan 2007 - Dec 2011
    Newtown Square, Pennsylvania, United States
  • Alert 360
    Administrative Assistant
    Alert 360 Jan 2006 - Dec 2006
    Newtown Square, Pennsylvania, United States
  • Philadelphia
    Luxury Suite Concierge
    Philadelphia Aug 2006 - Jan 2007
    Greater Philadelphia Area
  • West Chester University
    Computer And Network Technician
    West Chester University Aug 2004 - Jan 2006
    Greater Philadelphia Area

Michael Denight Skills

Customer Satisfaction Customer Service Leadership Management Sales Management Training Account Management Security Management Security Security+ Alarm Systems Security Operations Troubleshooting Security Training Networking

Michael Denight Education Details

Frequently Asked Questions about Michael Denight

What company does Michael Denight work for?

Michael Denight works for Draup

What is Michael Denight's role at the current company?

Michael Denight's current role is Senior Manager, Product Training.

What is Michael Denight's email address?

Michael Denight's email address is md****@****tal.com

What schools did Michael Denight attend?

Michael Denight attended West Chester University Of Pennsylvania.

What are some of Michael Denight's interests?

Michael Denight has interest in Social Services.

What skills is Michael Denight known for?

Michael Denight has skills like Customer Satisfaction, Customer Service, Leadership, Management, Sales Management, Training, Account Management, Security Management, Security, Security+, Alarm Systems, Security Operations.

Who are Michael Denight's colleagues?

Michael Denight's colleagues are Rajani S, Tamilarasi S, Noordeen Sha, Rajnish Singh, Kumar Vedavyas, Suchanya Shetty, Shifa S..

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