Strategy & Planning ● Contributes to leadership within the BAS Team. ● Adheres to best practice experience, guidance and creates associated processes. ● Contributes to the BAS vision and leadership ● Acts in leadership role for this team to cover off manager Responsibilities and Duties ● Took ownership of operational issues, providing short-term resolutions and developing long-term preventive measures to ensure system stability and reliability.● Communicated application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders, to facilitate timely and effective resolution.● Monitored applications for performance issues, utilizing technical expertise to identify root causes and provide recommendations for optimization.● Provided front-line and second-level technical support as part of the Application Maintenance team, delivering exemplary customer service to clients and ensuring adherence to service level agreements.● Worked closely with business and other teams to define support items, providing quick assistance to meet SLAs and optimize system performance.● Performed system configurations, developed scripts, and utilized other technologies to automate business workflow, improve productivity, and reduce costs, demonstrating strong technical skills and knowledge.

● Provided technical support to end-users, including identifying and resolving software issues, answering questions, and troubleshooting problems.● Worked with other teams, such as software developers or IT professionals, to implement fixes or updates to software applications.● Monitored software applications for errors or other issues and took proactive measures to prevent problems from occurring.● Maintained documentation and records of software issues and resolutions, as well as developing and updating training materials for end-users.● Participated in testing and quality assurance activities for software applications, including identifying and reporting bugs or other issues.● Provided training and support to end-users on new software applications or updates.

● Educated users and delivered ongoing training and support to enhance implementation and use of business applications.● Completed root cause analysis of defects.● Troubleshot and resolved application issues escalated from end users.● Completed testing on code releases to ensure quality.● Integrated application software and hardware configuration changes.● Ensured coverage and support of all critical service management processes: Incident Management, Problem Management, Change Management, and Application Enhancements.● Provided release management/configuration management-related input to Application Development and QA teams from test cycles to production.● Worked closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs.

● Responded to and resolved customer inquiries, maintaining a high level of customer satisfaction through constant communication.● Analyzed, troubleshooted, and devised solutions to reported issues in a timely manner to minimize downtime and business impact.● Provided on-site training to end users to enhance their understanding and effective use of the supported applications.● Maintained accurate documentation of issues and resolutions, including maintaining a knowledge base of commonly reported issues and their solutions for future reference

● Analyzed, designed, and developed a business partner relational database to store information about existing partners and track changes in hardware profiles, resulting in more efficient partner management and streamlined hardware tracking.● Provided top-level support for banking and financial applications critical to the company's multi-million-dollar day-to-day operations, ensuring minimal downtime and prompt issue resolution to minimize business impact.● Developed and maintained CFO and FST web pages, enhancing communication and accessibility to critical financial information for senior management and finance teams.● Designed treasury rates pages used by currency traders to populate spreadsheets, resulting in increased accuracy and efficiency in the currency trading process.