Mike G. Email & Phone Number

Boston, Massachusetts, Us

Tokyo, Japan, Jp

Tokyo, Japan, Jp

Tokyo, Japan, Jp

Tokyo, Japan, Jp

Responsible for the direction and delivery of the following technical functions for Trend Micro Americas* Sales Engineering* Customer Success* Customer Support* Professional Services

Tokyo, Japan, Jp

Responsible for the direction and delivery of the following technical functions for Trend Micro US* Sales Engineering* Customer Success* Customer Support* Professional Services

Tokyo, Japan, Jp

* Hands on technical leader responsible for a team of Solution Architects that provided deep technical expertise and technical enablement to our global sales organization.* Acted as Subject Matter Expert for Trend Micro Deep Security and Deep Discovery solutions in both pre and post sales technical situations.* Provided direct customer feedback to product development teams to help shape product direction.* Held knowledge transfer sessions for system engineering and customer support teams to improve overall depth of product knowledge.* Developed demos, proof of concept methodologies, and other tools for use by the pre-sales technical teams.* Assisted with highly political or sensitive customer escalations to help define and execute get well strategies.

Tokyo, Japan, Jp

* Responsible for building sustain engineering function post acquisition including policy/process alignment, recruiting, training, reporting, etc.* Acted as primary escalation engineer for all high severity customer escalations.* Primary liaison between product development and customer support organization.* Ran numerous knowledge transfer activities for customer support including boot camps, breakout sessions at technical events, webinars, etc.* Contributed to customer facing documentation such as best practice guides, deployment guides and reference architectures.* Acted as technical resource during pre-sales meetings, webinars, and conference calls.

Tokyo, Japan, Jp

* Team Lead for all professional services delivery * Architected and implemented Intrusion Prevention Systems protecting web applications, database applications, operating systems, etc.* Performed network, system and application penetration testing, prepared detailed reports and presented results to customers.* Developed and documented internal vulnerability assessment/penetration testing methodology.* Acted as subject matter expert for customer's incident response teams.* Acted as technical resource during pre-sales meetings, webinars, and conference calls.* Worked with customers to identify their PCI compliance requirements and proposed solutions to meet these requirements.* Contributed to the technical understanding and promotion of new and existing information security standards, solutions, and tools.* Developed and presented training material for Third Brigade's Deep Security solution.

Kanata, Ontario, Ca

* Team Lead for all professional services delivery * Architected and implemented Intrusion Prevention Systems protecting web applications, database applications, operating systems, etc.* Performed network, system and application penetration testing, prepared detailed reports and presented results to customers.* Developed and documented internal vulnerability assessment/penetration testing methodology.* Acted as subject matter expert for customer's incident response teams.* Acted as technical resource during pre-sales meetings, webinars, and conference calls.* Worked with customers to identify their PCI compliance requirements and proposed solutions to meet these requirements.* Contributed to the technical understanding and promotion of new and existing information security standards, solutions, and tools.* Developed and presented training material for Third Brigade's Deep Security solution.

Minneapolis, Mn, Us

* Requirements definition, design and analysis of Public Key Infrastructures.* Designed, tested and integrated PKI and Directory applications into customer's infrastructure.* Designed off-the-shelf and custom-developed technologies into robust, scalable solutions.* Worked onsite with customers to analyze customer environments and requirements.* Proposed solutions that satisfy the customers' security and business requirements.* Provided onsite support to customers during pre and post sales cycles.* Installed and integrated off-the-shelf or custom developed software.* Identified additional product/services opportunities in customer organizations.* Assisted customers with acceptance testing and training.

Minneapolis, Mn, Us

* Provided 2nd level support and guidance to the 1st level support team for the Entrust Security Manager, TruePass, Self-Administration Server, Roaming Server and Messaging Server.* Provided technical direction to the 1st level support team. Monitored and responded to their questions, consultations and escalations.* Acted as customer services interface to R&D and Professional Services.* Worked with R&D to review all Severity 1 and 2 issues to determine how to avoid reoccurrence.* Prepared technical documentation for undocumented problems and reviewed them periodically to ensure accuracy.* Acted as the customer advocate in the role of Product Prime for new product support.* Communicated customer feedback to Product Management and R&D.* Identified opportunities to enhance troubleshooting by identifying tools, providing training, acting as product primes and ensuring all new products are supportable.

Ca

Virginia Beach, Va, Us

Information Systems

Education record