Mike Dicarlo Email & Phone Number

Austin, Texas Area

Home Automation Video Entertainment Integrated Technology Designs. Don’t want it - HAVE IT!Home Automation Genius

Austin, Texas Area

Marketing and Sales manager for 2000+ new construction homes in the Austin - San Antonio market. I collaborate with: elite home builders, elite interior designers and high end clients in the Area to design, integrate, and complete their projects. Projects consist of home automation, Information Technology, Networking, Audio, Video Displays, Structured Wiring, and Security. My goal is to deliver the clients exact design on time and within budget. Budgets range from several thousand to several… Show more Marketing and Sales manager for 2000+ new construction homes in the Austin - San Antonio market. I collaborate with: elite home builders, elite interior designers and high end clients in the Area to design, integrate, and complete their projects. Projects consist of home automation, Information Technology, Networking, Audio, Video Displays, Structured Wiring, and Security. My goal is to deliver the clients exact design on time and within budget. Budgets range from several thousand to several million ($2,000-$2,000,000).Managed the highest AV Design and Installation project in the companies existence.Currently working with Executive Vice President to rebrand and create a new marketing campaign for our company. This includes, online media, advertising, digital media, and a new company logo.www.ceitx.com Show less

Austin, Texas Area

Introduced and founded in 2013 is our expansion, Custom Party Time. As we saw the need for growth, Custom Party Time was created to become an all inclusive service for children's birthday parties located in the Austin, Round Rock and Cedar Park Texas area.We are committed to helping the community through assisting in fundraising, with a special interest in children's education and well being.Specializing in Birthday Parties for Children of all ages - Delivering our clients… Show more Introduced and founded in 2013 is our expansion, Custom Party Time. As we saw the need for growth, Custom Party Time was created to become an all inclusive service for children's birthday parties located in the Austin, Round Rock and Cedar Park Texas area.We are committed to helping the community through assisting in fundraising, with a special interest in children's education and well being.Specializing in Birthday Parties for Children of all ages - Delivering our clients custom Invitations, a variety of party packages, and options that ensure everyone will find what they need for their child's private birthday party. We have inflatable bounce houses, concessions, and a list of preferred vendors we work with for live entertainment. You have found the best party resource for your birthday event.We also offer tableware, invitations, piñatas, decorations, crafts & games, party ideas, cake supplies, balloons, personalized items, costumes, thank you notes and more fun stuff are included. There are 1000s of items in all. But don't worry, once you choose your theme, the rest is fast, easy and affordable.Custom Party Time delivers a personal, yet fully customized themed party. Customer Centricity is our goal. We make sure our clients entertainment is fulfilled to the highest level of expectations and their parties come to life. Show less

Austin, Texas Area

Train and develop Geek Squad Agents In-Home and In-Store around SOP and Client Solutions to drive maximum revenue results.Monitor and Improve daily/monthly business metrics.Deliver outstanding customer service while in clients home to grow the Geek Squad brandBuild relationships with store leadership for innovating new ways to drive services awareness and increase business performance and metrics. Most recent project improved utilization while decreasing overtime hours… Show more Train and develop Geek Squad Agents In-Home and In-Store around SOP and Client Solutions to drive maximum revenue results.Monitor and Improve daily/monthly business metrics.Deliver outstanding customer service while in clients home to grow the Geek Squad brandBuild relationships with store leadership for innovating new ways to drive services awareness and increase business performance and metrics. Most recent project improved utilization while decreasing overtime hours by employees.Analyzed business operations to find ways to optimize and improve business goals.- Achieved recognition for project that better utilized agents time in the field and allowed the company to schedule more efficiently.I have received over 25 awards of recognition for financial results and customer satisfaction.Recognized by Audioquest and Panamax for vastly exceeding market quotas. - I was selling more product from one location then our entire market was selling combined. I took on the role of educating others how to sell premium brands more effectively. This process increased Revenue and Margin for our market.#1 in the Territory and #1 in the Company for the fiscal quarter in total sales and customer satisfaction. (Multiple Quarters) Show less

Austin, Texas Area

Focused continuously on developing business results to incorporate customer solutions and needs in a $20+ Million P&L Responsibilities store.Trained and coached employees to execute Best Buy Business Strategies & CertificationsGo to person for problem solving to insure excellent customer satisfaction.Hiring Recruiter & Training Coordinator: Mentored new employees and maintained their development. Recruited talent to grand open new store and maintain it's… Show more Focused continuously on developing business results to incorporate customer solutions and needs in a $20+ Million P&L Responsibilities store.Trained and coached employees to execute Best Buy Business Strategies & CertificationsGo to person for problem solving to insure excellent customer satisfaction.Hiring Recruiter & Training Coordinator: Mentored new employees and maintained their development. Recruited talent to grand open new store and maintain it's success.First person to take part of "Business Ambassador Program", the program trained and verified employees knowledge around Best Buy for Business processes.Achieved recognition for top Services Team in the Territory for Total Revenue under my leadership initiativesAchieved Overall Customer Service Index Score of 92.7% for 18 months Show less

Texas - Territory 33

Successfully provided leadership in a "Big Box" store with 120+ employees and $50 million in yearly revenue with P&L Responsibilities.Partnered with District and Territory Staff creating new innovations which improved business results and metrics.Developed and Executed new selling strategies to generate more store Revenues and profits for 163 stores.Worked With Territory HR Manager & Territory General Manager for the @15 Community Grants. These awards are still granted… Show more Successfully provided leadership in a "Big Box" store with 120+ employees and $50 million in yearly revenue with P&L Responsibilities.Partnered with District and Territory Staff creating new innovations which improved business results and metrics.Developed and Executed new selling strategies to generate more store Revenues and profits for 163 stores.Worked With Territory HR Manager & Territory General Manager for the @15 Community Grants. These awards are still granted every year for programs promoting youth development.During this time I was nominated for a "Chairmans Innovation Award". The process I created and started is now used in most Best Buy Stores today. It improved efficiency which allowed labor hours to be better utilized. It also improved the customer shopping experience. Show less

Lubbock, Texas Area

Mentored colleagues and provided leadership on cellular communications and MP3 technology.Partnered with district and regional representatives from Sprint, AT&T, and T-Mobile to develop sales strategies and promotions producing results that exceeded monthly quotas.Provided Leadership to achieve results and sales initiatives which ranked Wireless Department top 10 in the company multiple months. Facilitated department trainings during mandatory store… Show more Mentored colleagues and provided leadership on cellular communications and MP3 technology.Partnered with district and regional representatives from Sprint, AT&T, and T-Mobile to develop sales strategies and promotions producing results that exceeded monthly quotas.Provided Leadership to achieve results and sales initiatives which ranked Wireless Department top 10 in the company multiple months. Facilitated department trainings during mandatory store meetings."Bring It On Achievers" Winner (Awarded to top 10 Wireless departments in the company 2007)Consistently ranked in the top 10 wireless departments in the Company for 11 consecutive months.Under my leadership initiatives our department went from being ranked in the bottom 10% in the company to being recognized as being in the top 10% in the company monthly. Show less

Round Rock, Texas

Provided leadership and training to fellow installers for excellence and increased productivity.Provided service to customers and completed installations for their vehicles.Twenty eight months with zero damage claims to vehicles. Multiple written letters of customer compliments and satisfaction.Provided Leadership to one of the most profitable services team in the company. Went from 95% to budget to over 300% to budget. This was achieved by Customer Service and… Show more Provided leadership and training to fellow installers for excellence and increased productivity.Provided service to customers and completed installations for their vehicles.Twenty eight months with zero damage claims to vehicles. Multiple written letters of customer compliments and satisfaction.Provided Leadership to one of the most profitable services team in the company. Went from 95% to budget to over 300% to budget. This was achieved by Customer Service and improving employees knowledge around the products and services they were selling. Show less

United States

The King (2005)Friday Night Lights (2004)Me, Myself & Irene (2000)Varsity Blues (1999)

Austin, Texas Area

Facilitated numerous formal sales training courses to colleagues throughout employment period.Maintained store appearance planograms and merchandise inventory levels. Responsible for all customer service duties.Preformed closing duties to include register drawer reconciliations and safe deposits.Monitored P&L for the store. Experienced with Labor Scheduling and Time Management.Reduced truck merchandizing time from 8 hours down to 4.5 hours. This allowed… Show more Facilitated numerous formal sales training courses to colleagues throughout employment period.Maintained store appearance planograms and merchandise inventory levels. Responsible for all customer service duties.Preformed closing duties to include register drawer reconciliations and safe deposits.Monitored P&L for the store. Experienced with Labor Scheduling and Time Management.Reduced truck merchandizing time from 8 hours down to 4.5 hours. This allowed employees to better merchandise products which increased revenues. Show less

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: Rotary Club of Lubbock, TX, Chamber of Commerce Member Worked Full Time While being a Full Time Student

Bba; Bba, Business Management; Business Marketing

Minor, Music Theory And Composition