Mike Dignan Email & Phone Number

Rosyth, Gb

Rosyth, Scotland, United Kingdom

Engaged as Head of Volume Recruitment Delivery on the Sky account, managing the delivery of Manpower’s Volume RPO service for the delivery of permanent recruitment within Sky’s Customer Service Group across Contact Centre, Home Service, Volume Management, Sky Connect and Retail in UK & Republic of Ireland. Managing a team of up to 37 people, including Delivery Managers, Recruitment Partners, Co-ordinators and Assessors across the UK and Ireland, I am responsible for the operational management and day to day stakeholder management of the Talent Solutions RPO service to ensure requirements are filled to meet business needs. Stakeholders include Head of Recruitment, Recruitment Managers, and Capacity and Planning. I also produce and provide weekly updates as well as delivering the QBR’s to the main stakeholders as well as act as the ‘GDPR Champion’ for Volume Recruitment.Achievements:• Planned, Managed and Oversaw the delivery of over 7500 permanent heads since Nov 2020• Delivered more than a years’ worth of requirements in 2 quarters in 2020/2021• Consistently deliver over 100% of requirements against demand plan• Oversaw process improvements of recruitment tools and workflows to improve team efficiency and candidate experience resulting in increased team capacity and better fulfilment• These included both Retail and Volume Management roles that were not factored into the team capacity for the solution• Delivered over £500k in extra revenue over two years over and above these in ramp and special projects

Dunfermline

Working onsite at Nationwide Building Society I was engaged to deliver AMS's RPO Solution for Contact Centre staff across the UK. I managed the delivery of the service with Nationwide's stakeholders in Resource Management, and Capacity Planning, managing a team of 5 recruiters around the various UK locations and candidate co-ordinators in our support centre in Krakow, as well as overseeing the output from our resourcing centre in Belfast. I also produced and delivered weekly and monthly reporting on fulfilment and SLA’s, incident escalation and process improvement. Achievements:• Implemented new RPO perm service in an aggressive 12 week timescale including building the team, managing TUPE and installing reporting mechanisms• Failing service from a previous temp supplier turned round to achieve greater fulfilment• Took failing perm service from previous supplier fulfilment of under 80% to consistently delivering over 100% fulfilment. This meant 2019’s delivery was complete in August. • Three consecutive months of 100% fulfilment for first time in 3 years • Reduced Nationwide’s reliance on agency trimming their PSL from over 140 to 2 tiers of 5• Team Nominated for an Award in Conjunction with Nationwide at the 2020 FIRM awards

Stirling, Stirling, United Kingdom

The Resource and Change Management team provides centralised support across all Finance locations to ensure resources are used effectively across the function and to find the 'sweet spot' that enables BAU and change to be delivered into Finance with minimal disruption to the function and its customers.

Edinburgh, United Kingdom

I joined Exception post-redundancy to support contractor sourcing for Managed Services, specifically for Lloyds, and to streamline their permanent recruitment processes. I provided strategic expertise to the board on Resource Management processes, leading to improved structure and efficiency, where none had really existed previously. Once the procedures were bedded in, I expanded the team, managing a team of two Resource Managers across Edinburgh and Glasgow, delivering services to clients such as Royal Bank of Scotland, the Scottish Government and the Student Loans Company. The wider part of my role was related to our internal consultants we placed in Professional Services engagements onsite with our clients, where I oversaw the management of consultant re-engagement. Achievements:• Mapped, created and implemented processes for Resource Requests, Permanent Recruitment, Contract Recruitment, Pre-Employment Screening, Bench Management and Utilisation• Selected, created and Managed the preferred supplier list for agencies including the negotiation of special terms, for both permanent and contract recruitment.• Instigated a Bench Management process, including MI reporting• Expanded the permanent headcount, for both billable and back office staff, by nearly 100% in 18 months• Placed 30 contractors across various technical disciplines in Student Loans Company within the first 3 months of the contract delivering their Infrastructure Upgrade Programmes.• Planned, Co-ordinated, interviewed and placed 15 Project Managers onsite at Clydesdale Bank within aggressive timescales to deliver their divestment programmes from National Australia Group.

Edinburgh

In this role, I managed and deployed 45 Project Management staff into our clients across the UK, collaborating with Sales and Service Delivery teams to meet resource needs for Professional Services engagements. I was responsible for resource planning, recruitment strategy, and stakeholder engagement to address project requirements.• Led resource planning for Flexible Resourcing Project Services, overseeing recruitment and managing external suppliers.• Ensured on-site staff received proper support and maintained accurate time entry for utilization and billing.• Facilitated career development for project staff through quarterly reviews, setting objectives, and identifying training needs.

Edinburgh

This role carried sole responsibility for recruitment of all Permanent and Contract IT staff for Scotland, for engagement on client sites mainly in the Financial Services Sector. Mike was also responsible for the contract recruitment and co-ordination of permanent recruitment for engagements at several of our major Blue Chip retail and Investment Banking clients in London and the South.

This role carried sole responsibility for the recruitment of all Permanent and Contract IT staff for Scotland, for engagement on client sites mainly in the Financial Services Sector. I was also responsible for the contract recruitment and co-ordination of permanent recruitment for engagements at several of our major Blue Chip retail and Investment Banking clients in London and the South. The main function of the role was to liaise with stakeholders in our business, from operational to Senior Management level, to identify skill shortages and resource gaps within the Infrastructure Services & Technology Division of the Group. This was achieved through weekly Resource Planning meetings, chaired by me, which produced both weekly and monthly management reports on utilization and revenue margin for approximately 125 contractors under his management. On average, there could be anything between approximately 75 to 120 open requests, including both perm and contract, at any one time.This was achieved by managing the fulfillment of the roles through the utilization of our permanent Bench, and where there were no internal staff available, I would choose the correct route to resource the role either through our internal resourcing team, or through our preferred suppliers, to ensure the role was resourced within the required time, at the required cost.

In this role Mike was responsible for the recruitment of Permanent IT staff on behalf of clients in both the Public and Private Sectors. This was achieved through a mixture of new business development through cold calling, client meetings and face-to-face prospecting.Mike carried out full Account Management of key preferred suppliers where he was UK Account Manager for several Blue Chip Accounts Ernst & Young and KPMG. This required strong client handling, and sales skills.

Temps Recruitment Consultant responsible for the provision of Temporary Recruitment solutions to the Construction Industry in the Central Belt of Scotland.