Mike Diller Email & Phone Number

Phoenix, Az, Us

Lead teams responsible for Purchasing, Logistics, In home Installation, Inventory Management, Warehouse and Facilities.

Richfield, Minnesota, Us

Oversee all operations functions of 40 Best Buy stores across Washington/Oregon/Alaska/ Idaho and Montana. Provide business, training and analytic support to Sr. Market Director and 4 District Managers. Support operations and services leadership in the 40 stores within the market.Subject matter expert in all retail operations (Merchandising, Inventory Control, Asset Protection, Transacting and Omni-Channel Fulfillment) and in-store services functions (Computer and Phone Repair and Support).Proven team and people development professional who organized and led both new on barding processes for new leaders, and our market development program for high potential leaders.

Us

Responsible for sales and fulfillment of Geek Squad services throughout 11 stores across the states of Washington and Alaska. Motivated and trained services and sales leadership employees within the stores to properly present and fulfill the various services that the Geek Squad offers. Charged with delivering a world class customer and employee experience in the stores within the district. • Developed a performance management process and rhythm for retail territory that resulted in the Territory improving to top ranked performance.• Coached and trained store leaders and line level employees to exceed customer expectations. District delivered company leading customer engagement improvement for fiscal 2013 and 2014• Worked as part of a cross functional team that led the rollout of a repair “ship to client” fulfillment model that has reduced costs and improved client satisfaction by 15% across the retail organization• Identified gaps in services revenue performance and helped lead district peers in a plan that improved revenue dollars. District grew revenue ahead of company performance in fiscal 2014 by 10%.

Richfield, Minnesota, Us

Accountable for delivering senior-level operations support across a 16-store district in Washington state with annual revenues of $575 million. Responsible for training, coaching, and supporting 32 assistant store managers responsible for supervising 1800 district employees. • Ranked in top quartile (top 25%) in position nationwide in 2010 and 2011, leading district to consistently rank in the top 5 of the company in sales and profitability.• Instrumental in creating signage processes and collateral for district stores adopted and rolled out for use company-wide.• Developed lucrative sales processes for accessory bundles adopted for use throughout company. • Repeatedly led district to underspend SG&A budget for each year of position tenure.• Achieved exemplary 98% level of accuracy in physical inventory audits across district through planning, execution and meticulous follow up.• Successfully led the opening of the newest store in the district by working successfully with the store team, corporate support and outside contractors.

Richfield, Minnesota, Us

General Manager 2004 – 2009Full P&L responsibility for a Best Buy store generating $32 million in revenue with over 100 employees and 5 salaried managers. • Increased annual revenues from $25 million to $32 million through implementation of innovative sales and customer service strategies.• Recruited by corporate management to build, roll out, and test "Matrix," a company financial reporting systems eventually adopted across the organization.• Partnered with other general managers to create visionary sub-market business plan presented to company president in 2008.• Developed and supported 5 associates in rising to general management positions.

Richfield, Minnesota, Us