Michael Distasio Email & Phone Number

Merrimack, NH, US

Boston, MA, US

Boston, MA, US

- Fidelity's External Audit Center of Excellence (50+ external audits including SOC 1, SOC 2, etc.)- Responsible for Fidelity's SOC 1 IT audit report, which is distributed to 30,000+ clients annually - Ensured IT controls are suitably designed and operating effectively - Facilitated control workshops to assess current controls and test procedures- Analyzed.

Boston, MA, US

• Change manager responsible for implementation, oversight and compliance of Fidelity’s enterprise change management policies and procedures across multiple business units and product lines
• Subject matter expert for Fidelity’s ITSM service management tool; ServiceNow.
• Team lead responsible for the relationship and support of high-profile business units: Workplace Investments, Personal Investments and Health Care and Benefits Marketplace
• Facilitated weekly enterprise change meetings and BU release advisory board meetings with senior leaders to ensure adequate cross-divisional visibility of major changes impacting Fidelity's production environments
• Provided internal/external audit support for enterprise change and release management
• Led the consolidation of eleven BU change teams into one unit and established a single change policy across the enterprise

Boston, MA, US

• Subject matter expert for Vertex’s IT compliance, change/configuration, and disaster recovery programs
• Managed a team of contracted IT compliance associates
• Provided internal and external audit support, (SOX, GxP, FDA and HIPAA), which included scoping, controls improvements, and liaison activities between IT teams and auditors/inspectors
• Performed administration and support of enterprise-wide ITSM service management tools (MKS and ServiceNow)
• Provided oversight and tracking of... - IT events, deviations, root cause, and corrective actions until resolution - Biennial review compliance for IT documents, work instructions, and SOPs - GxP training and.
• Improved compliance metrics from 65% to >95% for 18 months running

Boston, MA, US

• Accountable for all operational and strategic aspects of Vertex’s change/configuration and disaster recovery processes.
• Created all relevant SOPs, policies, process flows, and work instructions
• Partnered with Vertex compliance groups and external auditors to provide documentation and support for audits, including Sarbanes-Oxley (SOX) and FDA/GxP inspections
• Tracked corrective action items and planned temporary departures until root cause identification and resolution
• Published metrics and reports based on volume, type, and compliance. Reviewed metrics with the Quality leadership team to identify action plans based on data
• Assessed new vendors for disaster recovery processes and testing

Boston, MA, US

• Coordinated and facilitated disaster recovery and business contingency testing for Fidelity Investment's Personal & Workplace Investments organization.
• Responsible for creating and implementing disaster recovery strategy and plans for 600+ mainframe and distributed critical applications.
• Coordinated with business users, functional managers, and systems support personnel to conduct site recovery exercises throughout the Northeast U.S. at local Fidelity hot sites and SunGard regional facilities.
• Evaluated business continuity alternate site seat assignments and cut the number of offsite seats required in half

Boston, MA, US

• Performed operational duties for Fidelity’s information security office which included managing the policy exceptions process, performing on-site security reviews at Fidelity’s major sites, and managing the team’s.
• Managed the enterprise security manager program, ensuring servers were compliant with corporate policies and standards. Created a new automated process to reduce the organization’s violations from 3000+/month to less.
• Managed the unstructured data program, ensuring all world-readable files with confidential information or SSNs were identified and remediated. Improved remediation timeframe from 7 months to 45 days by creating an.
• Managed the database security patching compliance program. Worked with infrastructure support personnel and business units to ensure multiple database technologies were patched to supported levels. Improved patching.
• Responsible for business unit application security reviews where critical application risks were identified, ranked and communicated to application owners and senior management

Boston, MA, US

• Responsible for all enterprise disaster recovery testing in Fidelity’s Northeast region.
• Ensured business unit disaster recovery plans were documented, current, sufficient, and tested regularly. Addressed deficiencies and reported the recoverability status of critical and customer-facing applications to.
• Partnered with Corporate Audit and various Fidelity business units to communicate expectations for recovery and address any open audit items.
• Worked with Business Continuity Planners to ensure Fidelity's system resources were available during alternate site desktop recovery exercises throughout the U.S.
• Created Fidelity’s response plan to the H1N5 Avian Flu, and was responsible for Fidelity’s pandemic preparedness planning.
• Spearheaded the effort to require all DR plans to be kept in a common repository that was backed up and available 24/7.

Boston, MA, US

• Performed the Change Manager and Problem/Incident Manager role to ensure a stable and highly available IT infrastructure
• Assessed change requests and approved or denied changes based on risk. Trained individuals and departments in the IT Service Management software, and Fidelity’s change and problem/incident processes.
• Documented and tracked production incidents, root cause, and corrective actions. Facilitated weekly problem/incident management meetings with senior technical staff and management to review. Provided executive summary.
• Published and distributed a Forward Schedule of Changes, and facilitated a company-wide weekly meeting to review planned activity and identify collisions and risks.
• Instituted a new pre-approved change type that allowed for a fast-track change process for low-risk, repeatable changes

Boston, MA, US

• Managed a team of 11 employees responsible for computer hardware installation, maintenance, asset management, and tape operations at Fidelity’s Merrimack Data Center
• Acted as crisis manager and on-call escalation for all hardware/OS related outages and events in Fidelity data centers
• Managed vendors to adhere to Fidelity’s standards of availability, reliability, and quality including vendor response to Fidelity incidents and events
• Implemented improved standards for quality, including improved cable management standards, hot/cold aisle placement, etc. Devised and implemented a new fiber cabling trunk system throughout the data center to support.
• Using a specific workflow process, supported and maintained a 5-day server installation commitment which included performing OS builds, as well as all hardware related activities.
• Responsible for the Merrimack Data Center’s asset inventory, which included a barcode/scanning process that ensured real time updates.

Boston, MA, US

• Managed all computer hardware related activities in Fidelity’s Dallas data center including installations, upgrades, space planning, preventive maintenance, break / fix support, etc.
• Managed multiple vendors to ensure Fidelity data center reliability, stability, and standards were met (CNT, Compaq, EMC, HDS, IBM, STK, SUN, etc.).
• Performed I/O Genns and hardware configuration for all Fidelity's mainframes

Armonk, New York, NY, US

• Performed break/fix, maintenance, and installation activities for all IBM mainframe systems at customer data centers in the DFW area, (Fidelity, Sprint, Allstate, Mobil, Levi Strauss, Frito Lay, EDS, etc.)
• Single point of contact for several critical IBM customers and routinely assigned to difficult customer accounts to improve IBM's relationship
• Received multiple customer focus and service awards