Mike Kirkman Email & Phone Number

Senior Client support specialist 15+ years experience providing superior client IT support for environment , user and system issue in many fields. Life Sciences being the most recent. Extensive knowledge in all Windows server versions going back to server 2008. Active Directory and standalone server user administration. Admin for Symantec management console filtering specifically critical and security updates for validated servers systems. VMWare vsphere knowledge for system specific and snaptshot management. Zendesk admin for client ticket system and reporting. Ivanti client support ticket application knowledge and user. Open Air admin handling team projects assignments and setup. Duo authentication admin managing client and user accounts.Powershell scripting for various specialized system needs. My almost 7 yrs with Instem has provided exposure to multiple Life Science clients from small accel, 10 user systems. The largest grid based SAS systems for global clients. I have a functional knowledge of Linux. SAS server and grid troubleshooting knowledge. Prior HL7 Integration Engineer with over 12 years experience.Clients include: UNC Hospitals, Vidant Health, Cone Health System, Novant Health and others. Integrated HL7 interface with systems such as EPIC, Siemens, McKesson, Meditech and others..Project Management skills to facilitate, coordinate and train resources from both the client and other vendor.

Listed skills include Hl7, Software Documentation, Healthcare Information Technology, Healthcare, and 24 others.

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  North Carolina State University