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• Over twenty-five years global data centre experience - Improving safety and availability through best practice engineering, operations, and maintenance in an outsourced service provider environment.• Lived and worked in EMEA (12), Asia (4) and America (11) – Cognizant of the challenges, complexities and opportunities of global cultures and business. • Strategic thinker and self-motivated business leader with a track record for driving continuous improvement and operational excellence, reducing risk and improving uptime through training, processes and technology.• Deep understanding of data centre design and operation, incident investigation, root cause analysis and lessons learned sharing resulting in improvements to meet six nines availability.• Certified Reliability Leader (CRL) with a passion for driving predictive analytics and design for reliability into data centre operations.• Technologist who drives development and adoption of computerized maintenance management systems, building automation, risk management software and adoption of new technologies such as augmented reality, machine leaning and digital twins to improve operational efficiency.• Inspirational people leader with experience of managing diverse global teams directly and virtually.• Focused on process efficiency and continuous improvement through Lean Six Sigma methods.• Able to communicate at all levels of the organization and confident presenting at conferences and participating in panel discussions.• Proven track record of delivering innovation and value add solutions, understanding customer needs and translating them into an actionable plan for implementation and delivery.• Directed the creation of a new technology platform ‘Quantum’, to automate the CBRE risk management processes, reducing the need for site-based audits and enabling the sharing of best practices.• Chairperson of the Data Center Consortium within Reliabilityweb.com which is developing a sustainable DC specific version of their Uptime Elements CRL training program.• Led organizational transformation projects to support operational excellence, reduce operating costs and drive consistently. • Roles have included global and regional people management, sales, transitions, client relationship, P&L accountability and leading teams of subject matter experts.
Cbre
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Global Technical And Reliability DirectorCbre Jun 2024 - Present
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Global Dcs Shield DirectorCbre Jan 2022 - May 2024Responsible for the CBRE DCS Shield Program which drives best practice and risk management in data centre operations. This includes our DCS Select recruitment tool, the Critical Environment Risk Management Program, Quantum technology platform and Human Factors and CDCTP training - contact me to learn more!
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Alliance DirectorCbre Apr 2021 - Mar 2022• Alliance Director for a national colocation account with 49 data centers across the US. • Primary customer interface for all operational and commercial deliverables. • Manage a team of 250 people and a spend of $100m spanning operations, facilities management services and projects.
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Chief Reliability OfficerCbre Jan 2017 - Mar 2021• Managed team of global technical subject matter experts to drive operations and maintenance best practices, reliability, and holistic risk management spanning 80 customers and 400 data centers.• Led global Quality, Health, Safety, Environmental and Sustainability function to drive customer success.• Ownership of the CBRE Critical Environment Risk Management (CERM) program comprised of 73 processes covering People, Plant and Process spanning mechanical, electrical and IT Services.• Established and implemented DCS technology strategy to standardize and enhance operational delivery.• Drove adoption of Quantum to manage CERM Compliance, Mock Drills, Training, Shift Handover, Risk Register, Incident Reporting and Critical Spares.• Supported existing operations, new business development pursuits and transitions. Measured on improved client satisfaction, employee engagement and business growth and results.• Investigated multiple incidents, performed root cause analysis and implemented lessons learned actions.• Established ‘DCS Shield’ which incorporated Human Factors training created specifically for DCS and CNet Confidence and Competence Assessment in addition to CERM and Quantum.CBRE Data Center Solutions is the leading provider of global life cycle real estate services to data center owners, occupiers, and investors, including consulting services, advisory and transaction services, project management, and integrated data center operations. Follow Us:Website: www.cbre.com/datacentersLinkedIn: https://www.linkedin.com/showcase/11064243/Twitter: https://twitter.com/cbredatacenters
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Global Operations And Reliability Engineering DirectorCbre Sep 2015 - Dec 2016• Developed Operations Excellence standards, used across the GWS business, to drive world class maintenance and operations to all facilities management customers. • Winner of the ‘Uptime Awards’ for Best Work Execution Management Program.• Outcomes: maximizing asset life and reliability, reducing unplanned downtime, managing risk, improving customer satisfaction, better safety performance, reducing waste and driving high productivity
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Global Director Critical Environment StandardsJohnson Controls Mar 2010 - Aug 2015Cork, Ireland, Ie• Managed a global team with responsibility for the development, implementation, and governance of the Global Critical Environment Program across the GWS business.• Resulted in a marked reduction in unplanned downtime and a competitive sales offering for opportunities with critical sites. Program comprised of 350 data centers and 350 other critical facilities.• As a Maintenance Excellence Champion, drove best practice into multiple accounts.• Performed ‘people to process’ analysis which supported the ‘Case for Change’ for GWS and actively improved the purchasing process, reducing waste, rework and defects.• Authored the GWS Global Request Management Strategy. Reengineered the function to reduce operating costs by $1.5M (20%) by offshoring the operations to Manila and Bratislava. -
Director Fm, AsiaJohnson Controls Apr 2006 - Feb 2010Cork, Ireland, Ie• Responsible for the delivery of FM services across GWS Asia. P&L responsibility for over 50 accounts with revenues of US$40M. Directly managed 13 FM Operations Managers in 9 countries.• Managed 7 people who led Safety, Transition, Operational Excellence, Energy & Sustainability, Workplace and Technology across Asia aligned with Global FM Operations Team. • Market Leader for GWS Australia and New Zealand overseeing HR, Finance, Sourcing and Business Development functions. • Supported delivery of in-country account strategies which required strong matrix relationship management skills both internally and with customers.Finance Vertical Market Lead, Asia• Owned pursuit which resulted in the securing of US$3.5M regional account with Lehman Brothers. • Cultivated customer relationship with, and P&L for, finance customers across Asia which included Nomura, Morgan Stanley & Deutsche Bank.Regional Technical Director, Asia• Set the strategic direction for Technical Services and Technology across the Johnson Controls GWS business within the Asia region. • Developed training for technical staff in Critical Environment Risk Management techniques. Supported shutdowns and testing activities. Coordinated dissemination of global best practice.
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Head Of Service, HelpdesksCarillion Sep 2003 - Mar 2006Wolverhampton, Gb• Developed Helpdesk solutions and Management Information Systems across the business. Due diligence champion for the £50m PME acquisition. Developed critical environment and helpdesk standards and best practice and deployed them across the business. Chaired several user forums and Steering Groups. Due Diligence Champion for the £50m PME acquisition focusing on their Management Information capabilities and systems. Developed Helpdesk and M&E standards and best practice and deployed across the business. Chaired several user forums and Steering Groups. Responsible for setting and controlling the implementation of Carillion Services IS Strategy. Part of a team implementing Oracle throughout the business. Involved in a significant amount of Business Development Activity including proposals, presentations and hosting site visits. -
Business Technology ManagerJohnson Controls Sep 2001 - Aug 2003Cork, Ireland, Ie• Development of technology strategy and creation of the UK centralized Helpdesk resulting in 35% savings.
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Various RolesJohnson Controls Jul 1994 - Sep 2001Cork, Ireland, IeJan. 2000 – Sept. 2001 – Six Sigma Black Belt, Johnson Controls, UKUndertook four-week training programme over six months in the Six Sigma DMAIC methodology. Increased my knowledge of Johnson Controls business, raised profile within the company and led to several interesting projects including:Established Call Centre for the UK business. Evaluated alternative solutions from US business and implemented 6 customers.Evaluated the cost and performance of the IT department to improve the performance and lower the cost.Jan. 1996 – Jan 2000 – Based on IBM Account, Johnson Controls, UKAs part of the Central UK Technical Services team I was involved in a number of different roles which started nationally and grew to be regional and European including:Managed IBM’s EMEA Data Centre and approved all FM and Project work which was carried out. Developed risk management processes and deployed these across IBM UK. Developed an in depth understanding of both the Mechanical and Electrical infrastructure supporting a Data CentrePlanned our activity for the rollover and leap year to Y2K across IBM EMEA. Involved tracking 66 critical sites and 375 non-critical sites. All sites reported with no major failures.July 1994 – Jan 1996 Facilities Operations, IBM Account• Operated data centers at the IBM Mega Center. Supported major HVAC and electrical infrastructure upgrade projects and risk management process development. Managed Y2K project across IBM EMEA.- Graduate Trainee with Procord / Johnson Controls, UKWorked in several roles in different areas of the company to learn about Facilities Management and Johnson Controls
Mike Doolan Skills
Mike Doolan Education Details
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Anglia Ruskin UniversityData Centre Leadership And Management -
University Of SurreyEngineering With Business Management
Frequently Asked Questions about Mike Doolan
What company does Mike Doolan work for?
Mike Doolan works for Cbre
What is Mike Doolan's role at the current company?
Mike Doolan's current role is Global Technical and Reliability Director.
What is Mike Doolan's email address?
Mike Doolan's email address is mi****@****jci.com
What is Mike Doolan's direct phone number?
Mike Doolan's direct phone number is +163043*****
What schools did Mike Doolan attend?
Mike Doolan attended Anglia Ruskin University, University Of Surrey.
What skills is Mike Doolan known for?
Mike Doolan has skills like Operations Management, Change Management, Facilities Management, Leadership, Management, Strategy, Contract Management, Project Management, Contract Negotiation, Project Planning, Facility Management, Six Sigma.
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