Mike Doolin, Mba Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Regional Manager of Rental Service Operations and Capital Service Technicians for the upper midwest including IL, IA, WI, MN, ND & SDProviding a full suite of critical care and specialty beds for Acute Care, LTAC and extended care facilities with on-demand deliveryDriving Sales and Service Agreements worth over $2million annually

Aurora, Il

I took time in between positions to care for a family member who was undergoing treatments for Cancer

Chicago, Il

*Field Service Leader for the Northern United States, overseeing all activity from the Mid-Atlantic Region to the Pacific Northwest*Leadership development of Regional service supervisors in the northern division, transitioning working supervisors into service leaders*Developed operational metrics based upon field service quality and attainment rates by working closely with logistics and customer support teams*Focused on customer satisfaction, providing on-site safety/quality inspections to enhance the customer experience and support the partnership*Tasked to Recruit, On-board and retain field service technicians by developing and sustaining positive employee relations and culture among all field service personnel*developed and executed successful operational plans including: financial budgets, workplace safety, legal compliance, service delivery and performance management

Greater Chicago Area

+Operations manager for all KCI service centers located in North Dakota, Minnesota, Wisconsin, Illinois, Iowa and Indiana. Providing leadership to diverse teams across all spectrums of business+Manager of the regional VDC (Vac Distribution Center) handling the upper midwest market. Providing wound vac products to Acute, Post-Acute and Home patients +Working to create a truly synergistic relationship between sales and service. Collaborating hand in hand with sales and clinical specialists for Negative Pressure Wound Therapy, Advanced Healing Solutions to build increasingly positive customer relationships.+Coordinating and directing all Regional Dispatchers for the Northern U.S., with call centers located in the Chicago, Pittsburgh and Baltimore service centers.

The MBA program at Keller emphasizes practical skills and concepts businesses demand from management professionals and blends management theory with real-world applications. It provides a comprehensive business education, enabling students to develop their expertise and support the opportunity to advance their careers.

Directed daily operations of a $35 million store; Managed total P&L accountability, budget planning & execution, and creating a positive customer experienceIncreased the profitability by $200k by improving inventory control and lowering store shrink percentage; .39 in 13 monthsGuided the HR administration of 175+ hourly and 5 salaried associates which included staffing, training, scheduling, benefits administration, payroll and evaluationsRaised the associate engagement score by 16 points.Raised store standards to meet an ever growing market and managed a sales increase in a heavily impacted market.

Opened new stores in Oswego and Montgomery. Supervised the fresh area management to create a successful and knowledgeable fresh team which established standards of unbeatable excellence.Effectively launched new fresh area initiatives. Trained associates on all aspects of production from receiving to the salesfloor including sanitation and presentation of goodsEstablished associate recognition programs for all shifts. Initiated and supervised associate of the month programs, daily great job recognition, and weekly hand-written "home notes"

completed all merchandise tours, including multiple tours on 3rd shiftdistrict management trainer for distirct 144, trained over 30 salaried managersmoved at company request to help underperforming stores by establishing strong leadership examples 4 times

Executed daily operational objectives by guiding associates and delegating assignments as necessaryContributed to the organization and planning of pre-inventory assignments. Recommended task delegations which served as guides for successful SKU inventories.Provided management assistance in all daily store operations. Supervised both the store opening and closing procedures. Identified and resolved issues relating to the daily operation of the store.

taught theology and physical education for 11 years at IC high school. served as Theolegy department chair for 8 years. coached a myriad of sports including football, volleyball, basketball, golf and track

Elmhurst, Il

served as 3rd assistant to the Men's Basketball program for the 92-93 & 93-94 seasons. worked with developing younger players for varsity and recruiting new students

Master Of Business Administration (Mba), Concentration In Hr, 3.96

Bachelor Of Science, Physical Education