Mike Dravis (He/Him) Email & Phone Number

Austin, Texas Metropolitan Area

Los Angeles Metropolitan Area

Manhattan Beach, California, United States

• Leading out availability for the the store by approving/ denying requests, educating and supporting team members with questions and accommodations, challenging and training the Leadership team to have a mastery of our.
• Resource planning and aligning Coaching strategies to support employee development and performance.
• Developing leaders through Coaching and Leader on the Floor engagement strategies.
• Exceeded expectations with customer service in Q4 FY’ 21 - Product Zone NPS Ovation Award.
• Leading hiring and staffing with an emphasis on Inclusion & Diversity.
• Developed a Work From Home structure of trainings and learning opportunities to keep our team engaged and inspired during store closures due to COVID-19.

Manhattan Beach, California, United States

• Collaborated cross functionally to build an effective team by interviewing and hiring over 20 team members including Lead Genius, Genius, Technical Specialist, & Technical Expert in a 2 month time period to bring.
• Analyzed data & identified root causes to Exceeded Expectations in point of sale exceptions for 9 months of FY19 by empowering Lead Geniuses to use data to find the lowest performers and have conversations to uncover.
• Increased “likelihood to recommend” in NetPromoter by 30 points by focusing on lowered wait times and increased availability of appointments.

Home Office

• Completed over 125 tests achieving an over 90% pass rate within 3 weeks.
• Created over 40 problem tickets in Radar leading to a more stable build of the product.
• Support 2 additional teams with UAT projects during downtime to help them meet deadlines.
• Worked on a cross-functional project with people from EMEIA successfully organize the handoff of information.

Greater Los Angeles Area

• Conceptualize creative content in collaboration with clients, art/creative directors, and talent.
• Create and maintain pricing and negotiations with clients.
• Assist on large scale shoots which includes producing, managing set and equipment, digital teching, and lighting.
• Manage all invoicing and accounting.

Manhattan Beach, California, United States

• Prioritized, executed, & led Today at Apple strategies resulting in market leading results including #1 in Market Team 9.
• Led the Market Team with 4.5 average attendees by creating a diverse team to focus on team knowledge of Today @ Apple and how to position to customers. Instilled best practices in the Creative team of inviting.
• Achieved 93% delivered leading Market Team 9. +17% increase from prior quarters by listening to feedback from the team and customers to create a curated schedule of sessions for our local community.
• Achieved 95 NPS by encoring the Creative team and Leadership team to sit in on sessions and provide feedback after each one. Also focused on adding co-facilitators to be able to answer more questions from attendees and.
• Led the transition to Today at Apple 2.0 achieving over 90 Net Promoter Score consistently. Increased Session Delivered %

Manhattan Beach, California, United States

• Increased Net Promoter for the Operations team by 22 points by focusing on team feedback, resetting expectations, and assisting the team in moving into new roles they are passionate about.
• Successfully completed every Product Inventory with over 99% accuracy while in the Operations.
• Experience by maintaining accuracy throughout the year and going above and beyond with organization and target counts on problem areas.
• Expanded the visuals team by 300% in order to be more flexible with scheduling. Trained the store on basics so that visuals work could be completed daily.
• Created standardized daily communication to align on all visuals and operations tasks to ensure that the team was more productive and completed tasks on time resulting in more ownership in tasks from within the team.
• Led the transition to Classic Store Upgrade as the Visuals Manager for Apple Manhattan Village and Apple Cerritos. One of 9 stores total in Market Team 9 completed on time.

Manhattan Beach, California, United States

Boston, Massachusetts, United States

Greater Boston Area

• Managed 5 retail stores including an international location and pop-up stores.
• Created a goal and incentive system for stores that resulted in a sales increase of up to 23%.
• Managed special projects and collaborations with partner brands like Live Nation as well as internal departments.

Certification: Foundations Of Project Management, Project Management

Certificate, Digital Photography

Business Administration And Management, General

Business Administration And Management, General

Diploma