Michael Dripps Email & Phone Number

Eden Prairie , Mn, Us

OPTUM PATIENT PORTAL• Implemented rebranded design for the Patient Portal website and the MyOptum iOS and Android app.• Weekly collaborations with Better.UI design systems team to ensure a cohesive portal rebranding.• Collaborated with UX research, product, developers and stakeholders to design numerous features, including gaps in care, text notifications, and patient portal access on a national level. OPTUM CDO ADMINISTRATION TOOL• Redesigned the secure messaging and proxy access features in the Optum CDO Administration Tool. • Implemented rebranded design for Optum CDO Administration tool website using B.UI design system.

Toronto, Ontario, Ca

CARE AT HOME CLINICAL iPAD APP• Participated in discovery research at the Apple Enterprise Design Labs• Primary UX Designer for iOS Care at Home Clinical iPad app• Led numerous usability studies testing designs for Care at Home Clinical• Led monthly checkins with Apple Enterprise Design partners• Designed assessment question framework for clinical assessments• Designed Skilled Nursing and Therapy assessments using the assessment framework• Collaborated with clinical SMEs to create assessments to support nursing and therapy assessmentsUX ARCHITECT/DESIGN - ENTERPRISE SCHEDULING• Co-facilitated 4 design thinking workshops with clients (Home Health Agencies) to map scheduling workflows, gain insights and identify opportunities.• Conducted contextual inquiry / user observation sessions to analyze current scheduling pain points and inform future enhancements & designs.• Aggregated scheduling research using the Jobs To Be Done framework. • Ongoing collaboration with development team to build a new Master Schedule via Agile UX. • Applying Lean UX principles to support multiple dev team requests to resolve newly reported problems..• Competitive analysis of scheduling capabilities.• Testing Designs for Master Schedule with users from current and prospective Home Health Agencies.

Eden Prairie, Minnesota, Us

DRIVING CUSTOMER INSIGHTS• UX Architect for Fingerhut Payment Rewards program.• User clickstream & session replay analysis from SessionCam. Sharing findings & analysis with business partners to guide initiatives and successful outcomes for customers and the business.• Planning and analysis of usability sessions for Haband.com and Fingerhut.com.• Established channels of communication with CSR to understand customer pain points and vet early design conceptsUX TEAM CHAPTER & CHECKOUT SQUAD PROCESS• Improved UX project flow, evolution of team collaboration, and mentoring of new UX Team members.• Story Mapping and Lean UX techniques routinely utilized, shared with other teams, and greatly encourage up front project communication. • Continued relationship building throughout the business. ECOMMERCE PROJECT WORK• Integration of Haband.com onto Bluestem Commerce Platform• Responsive design of Cart, Checkout, Guest Checkout and Credit Application for Haband.com• Pay The Difference checkout project allowing first time customers to combine debit and credit payments for larger cart size.• Cancel Order project for My Account, Checkout & OMS (Order Management System).

Eden Prairie, Minnesota, Us

Crafting web and mobile experiences for Bluestem Brands, the parent company to thirteen eCommerce retail brand, inlcuding Fingerhut.com, Gettington.com and Haband.com.UX DESIGNER/INFORMATION ARCHITECT embedded on Checkout / Sign In Product Team.• Responsive redesign for Checkout on Bluestem Commerce Platform (BCP).• Responsive design of Sign In and Registration. • Implemented Facebook Social Sign on for Gettington.com.• Responsive redesign of the Shopping Cart.• Cart redesign increased warranty attachment rates for three brands: Fingerhut.com 0.64%; Gettington.com 4.66%, PayCheckDirect.com 24.66%.• Considerable collaboration with Legal & Compliance over Terms of Use, Ts & Cs, MLA(Military Lending Act).USER RESEARCH & RESULTS• Conducted user research to inform mobile navigation for BCP website.• Introduced Lean UX methodology to Checkout product team. • Lean UX approach resulted in a +3.29% conversion rate increase for the FreshStart customers on mobile, and an overall group conversion rate on all devices was +0.34%.• UX Analyst for Fingerhut and Gettington Mobile Apps for iOS and Android.EMBEDDING UX on PRODUCT TEAMS• Led the embedding of UX on the product teams at Bluestem. • UX Lead for responsive design of My Account during Bluestem Commerce Platform (BCP) development.

Louisville, Colorado, Us

SMARTMUSIC and GRADEBOOK - Music Education Ecosystem for Mac/Windows • Initiated complete redesign of interface focusing on user centered design techniques • Collaborated with Cooper Design on persona driven methodology • Participated in user research interviews and observation sessions • Extensive usability with students and teachers on application and web service • Information architecture of 100's of screens for application, content and gradebook web service • Agile based full cycle design, development and release iterationsSMARTMUSIC INBOX native mobile app for iOS/Android • Information architecture for all content layouts • Visual design for all visual elements, icons, etc. • Interaction design collaboration • Agile based full cycle design and development collaborationGARRITAN CFX CONCERT GRAND • Wireframe mockups • Interaction design • Visual design layout for all visual presentations • Guerrilla usability testingSIGHT READING PATENT (see Patents below) • Interaction design collaboration • Visual design for entire sight reading test • MIDI development for vocal tonicization

Louisville, Colorado, Us

REPERTOIRE DEVELOPMENT • Department Growth • Developed & refined methodology for SmartMusic Content Development • Designed & tested tools to assist in content development (MusChecker, SkuChecker) • Collaborated with Engineering (internal & external) for Content Tool Development • Developed content for patented Sight Reading feature • Established training curriculum for new Music Production Engineers on Content DevelopmentSMARTMUSIC • Music Production • Developed 1000s of titles for large ensembles, small combo groups and solo collections • Produced numerous method books for Band, Jazz Band, Strings and Vocal ensembles • Lead Repertoire Development team in audio production and onscreen notation

Louisville, Colorado, Us

SMARTMUSIC • Music Production • Developed 1000s of titles for large ensembles, small combo groups and solo collections • Produced numerous method books for Band, Jazz Band, Strings and Vocal ensemblesSUPPLEMENTARY PROJECTS & COLLABORATIONS • Soundfont development for SmartMusic and Finale • Collaborated with external recording studios to create a recorded choral accompaniment library • Established training curriculum for external publishers on SmartMusic Content Development methodology • Collaborated with Finale engineering on design and implementation of SMP (SmartMusic Public) file features and capabilities • Created website (HTML via DeamWeaver) for internal and external training

Louisville, Colorado, Us

SmartMusic application testingDeveloped testing plan for SmartMusic MIDI AccompanimentsFinale application testing