Supervise and train team of managers and housekeepers using best practices in cleaning and disinfecting processes in various Sodexo client locations to support client units.Implement thorough inventory of equipment and supplies and evaluate needs of the hospitals to provide optimal support for employees to perform cost-effectively resulting in increased efficiency and accountability. Complete daily room inspections to ensure quality outcomes and work on Gold Checks resulting in Chula Vista increasing Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) score from 64% to 99% in 3 months.Follow and maintain Joint Commission guidelines.

Oversaw 3 full time team members and multiple contractors to deliver clean and sanitized patient rooms, general areas and equipment for Mayo Clinic Sports Medicine & Training Facility. Oversaw department budgeting and financial reporting, operations, payroll, hiring, terminating and training staff. Implemented Sodexo Shine process that included training and appropriate methods to clean and sanitize each type of space with efficient turnaround times resulting in client satisfaction and positive customer reviews.Responsible for contract terms between Sodexo and Mayo Clinic as well as external maintenance contractors. Designed a preventive maintenance (PM) schedule for refrigeration, electrical, HVAC, and plumbing. Coordinated monthly and quarterly PM checks and testing throughout the facility to optimize efficiency, comply with regulations, policies and procedures, and prepare for Joint Commission inspections.Scheduled and completed maintenance projects in a timely and efficient manner with minimal disruption to operations.Maintained regulatory compliance documents, code, and safety regulations in medical facility.Monitored outside contractor repair work to ensure value for money.

Directed team of environmental services’ managers and staff to provide clean and properly sanitized patient rooms to support daily operations of a 700-bed hospital with need for prompt room turnaround times.Project manager for new “Mother Baby” birthing center including hiring and training full time employees, identifying and purchasing equipment and supplies, implementing procedures based on Sodexo’s Shine process, and creating and monitoring an annual budget. Achieved HCAHP scores of 95% within first month of operations.Implemented patient experience and satisfaction program by coaching staff to interact with patients.Recruited and trained 45+ employees on correct and safe use of chemicals, appropriate cleaning, and sanitizing techniques which resulted in increased HCAHP scores to minimum 80% within 6 months.Completed daily room inspections and daily formal rounds with hospital managers to meet requirements and needs.Coordinated and implemented cleaning projects throughout the facility to improve cleanliness and efficiency, as well as comply with regulations, policies and procedures.Created process to ensure that OSHA material safety data sheets were current and readily available.

Supervised custodial and maintenance staff of 25+ employees for a 3.2 million square foot corporate office and production facility. Guided team to provide daily maintenance and janitorial upkeep sustaining safety, service, and quality.Spearheaded corporate real estate and facilities projects (office moves, office builds, construction and remodeling) by monitoring schedules and scope of work of contractors to complete on time and within multi-million dollar budget parameters. Manage employee activities including hiring, training, evaluating, applying corrective action when needed, annual performance reviews, establishing department and employee goals, salary recommendations and continuous improvement of work methods. This resulted in passing all health inspections, meeting OSHA requirements and achieving 94% employee satisfaction.Developed operational policies and procedures for specific employee routes incorporating regulatory compliance. Organized campus-wide recycling and sustainability programs that involved installing low-flow water mechanisms for water conservation and recycling bins in pertinent areas.Coordinated renovation and new construction activities integrating working knowledge of furniture systems, telecommunications, and real estate.