Mike Duckels ✔ Email & Phone Number

Memphis, Tn, Us

W Tn, W Ky, Ark, Miss And La

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Memphis, Tennessee

I monitored status of division, region, and branch safety compliance, reported non-compliance issues to the division, and worked with divisions on remediation plans. I conducted audits of fumigation branches to improve safety and performed yearly fumigation refresher training. I consulted with an engineering firm to design an engineered proven fall protection system for our fumigation branches.To discuss how to monitor and conducting compliance audits along with… Show more I monitored status of division, region, and branch safety compliance, reported non-compliance issues to the division, and worked with divisions on remediation plans. I conducted audits of fumigation branches to improve safety and performed yearly fumigation refresher training. I consulted with an engineering firm to design an engineered proven fall protection system for our fumigation branches.To discuss how to monitor and conducting compliance audits along with designing an engineered system especially as it relates to your environment, call me now at (901) 414-8874. Show less

I was responsible for managing P&L's, budget and provided leadership and coaching to office team and instituted strategic planning. In addition I led the day-to-day office duties of order placement, billing and ordering and managed warehouse associates in maintaining order shipment and receiving standards. I excel in partnering the company vision, coaching and mentoring to achieve excellent customer service and satisfaction. I supported TMX franchise owners and guided… Show more I was responsible for managing P&L's, budget and provided leadership and coaching to office team and instituted strategic planning. In addition I led the day-to-day office duties of order placement, billing and ordering and managed warehouse associates in maintaining order shipment and receiving standards. I excel in partnering the company vision, coaching and mentoring to achieve excellent customer service and satisfaction. I supported TMX franchise owners and guided Paragon sales force in selling products to distributers. Here is where I transformed the business from behind 3 million in sales and 2 million in profit to up 1 million in sales and 800,000 in profit by capitalizing on opportunities to streamline performance and introducing efficiencies to exceed revenue profit goals. To brainstorm and collaborate on any of these perspectives especially as it relates to your environment, call me now at (901) 414-8874. Show less

Business leaders like me because they know I can be counted on because I have the reputation for training branch associates in the field of fumigant safety.People say that I have a passion and knack in partnering with branch associates. I quickly gain there trust, putting them as ease, allowing me to ask probing questions to get better understanding field strategy's.

I am a highly energetic accomplished senior service and operations executive with an outstanding track record of operational and service excellence within complex, billion dollar organizations with service delivery and customer retention.As a Service and Operations Leader, I increase overall performance by developing and executing strategic plans that drive growth, increase customer satisfaction, and improve efficiency. I am skilled at developing and building high performing… Show more I am a highly energetic accomplished senior service and operations executive with an outstanding track record of operational and service excellence within complex, billion dollar organizations with service delivery and customer retention.As a Service and Operations Leader, I increase overall performance by developing and executing strategic plans that drive growth, increase customer satisfaction, and improve efficiency. I am skilled at developing and building high performing teams that lead with passion, a high sense of urgency, and a burning desire to win and exceed expectations.People say that I have an affinity working with ground level associates aspiring to learn about leadership with the backdrop of great customer satisfaction. I provide leadership, mentoring and training to the associates to help them develop skills so they can become our future leaders. Show less

Greater Memphis Area

Terminix is the world’s largest termite and pest control provider and services 2.3 million residential and commercial customers with $2B in revenue with operations in 47 states and 11 countries. The VP of Service provides leadership and direction for the complete service experience. I have developed and implemented creative services strategies, utilizing technology with a focus on the complete life-cycle of services; primary contact, installation of product service lines, technical… Show more Terminix is the world’s largest termite and pest control provider and services 2.3 million residential and commercial customers with $2B in revenue with operations in 47 states and 11 countries. The VP of Service provides leadership and direction for the complete service experience. I have developed and implemented creative services strategies, utilizing technology with a focus on the complete life-cycle of services; primary contact, installation of product service lines, technical support and repair of customer relations regarding service recovery.I an a highly energetic accomplished provider of hands-on leadership necessary to continuously improve the Customer Service Promise with teams at the Corporate office, Branches, Franchises and International Partners. Show less

I provided coaching and mentoring for region and branch managers to cultivate individual talents. I conducted quarterly new hire service manager schools.• Developed Farm Fly program• Trained and mentored two service mangers to become Branch Managers

General Manager of a Branch location. Supervised branch personal, hired and trained new staff. Managed Sales and Revenue, fleet, chemical and material inventory and orders, and P & L statements.

Bachelor'S Degree, Biology, General

Education record

Education record

Activities and Societies: Golf Team