Mike Dugand Email & Phone Number

United Kingdom

Nottingham, England, GB

Nottingham, GB

Responsible for the Nottingham's IT Strategy and Business Change portfolio with full accountability for the management and control of the Society's systems requirements.

Costa Mesa, CA, US

Accountable for the Insurance, Automotive, Public Sector and Identify and Fraud delivery portfolios for the Credit Services market.

Costa Mesa, CA, US

Costa Mesa, CA, US

London, GB

Accountable for delivery of the Credit Risk project portfolio and related production services

Mclean, VA, US

• The UK IT business partner accountable for delivery of application and infrastructure design, development and maintenance
• Responsible for engagement, translation and delivery of marketing intent via the internet
• Ownership for UK business acquisition strategy and customer campaign fulfilment
• Accountability for multi-vendor integration for sourced, in-house and packaged applications across front and back office functions
• Delivery ownership across multiple technology platforms including internet, Unix, Oracle, data warehouse, mainframe, batch and real time file/message transfer
• Accountable for both employee and vendor performance, setting and measuring objectives and Service Level AgreementsKey Achievements:

Mclean, VA, US

• Accountable for design, development and support of acquisition and account management platforms for the UK Card Line of Business. Managing teams of up to 70 staff. Responsible for FSA, Federal Reserve, SAS70 and.
• Led the Agile methodology implementation across the function
• Achieved a 30% reduction in contractor costs through alternative sourcing and contracts benefiting from VAT mitigation regulations
• Led the consolidation of Oracle databases to a Teradata platform
• Led the replatforming of the www.capitalone.co.uk internet solution

Mclean, VA, US

• Lead role in redesigning the IT organisational structure and processesKey Achievements:
• Led the implementation of a new Solutions Delivery Methodology and ITIL framework adoption
• Accountable for the creation of a £0.5M training programme
• Implemented a strategic corporate knowledge transfer programme

Mclean, VA, US

• Accountable for centralised IT resource management across the functionKey Achievements:
• Developed centralised control processes and policies reducing base operating costs by 5% in 2003
• Owned and managed the scheduling process for 400 IT staff
• Managed £3M+ budget, achieving a 70% increase in development productivity
• Established a twelve month rolling cycle for demand and supply forecasts
• Ensured all processes were operating at a minimum of COBIT level three

Mclean, VA, US

• Accountable for Application Processing Systems.Key Achievements:
• Implemented a leading credit risk scoring platform
• Designed and implemented a cross portfolio release management process supporting an £8M investment capability
• Implemented a functional wide time recording system
• Relationship Manager for two leading credit bureau agencies

Software Development Team Leader responsible for the development and implementation of a nationwide Fixed Penalty Enforcement and Payment Collection System.

Hnc, Computer Studies

Ond, Computer Studies