Mike Dugand Email and Phone Number
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A leader with over 30 years experience delivering new capability and service management to both the financial and application service markets. Having worked in highly outsourced, matrixed and direct line delivery environments firmly believes successful teams are built through clarity of accountability, listening and acting.Specialties:• Portfolio Delivery• Strategic Sourcing• ITIL Frameworks• Portfolio Prioritisation• Process/Control Ownership• Budget Ownership• Organisational Leadership• SSADM/Lean/Agile Methodologies• Change Management• Vendor Relationship Management
Just. The Enforcement Market Integrator
View- Website:
- wearejust.com
- Employees:
- 27
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Just. The Enforcement Market IntegratorUnited Kingdom
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Chief Technology OfficerJust. The Enforcement Market Integrator Mar 2022 - PresentNottingham, England, Gb
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Head Of It And ChangeNottingham Building Society Mar 2015 - Mar 2022Nottingham, GbResponsible for the Nottingham's IT Strategy and Business Change portfolio with full accountability for the management and control of the Society's systems requirements. -
Head Of Uk&I Vertical Markets Product DevelopmentExperian Apr 2014 - Feb 2015Costa Mesa, Ca, UsAccountable for the Insurance, Automotive, Public Sector and Identify and Fraud delivery portfolios for the Credit Services market. -
Software Development DirectorExperian May 2012 - Mar 2014Costa Mesa, Ca, Us
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Software Development ManagerExperian Oct 2011 - May 2012Costa Mesa, Ca, Us
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Technology Delivery PartnerBarclaycard Apr 2010 - Sep 2011London, GbAccountable for delivery of the Credit Risk project portfolio and related production services -
Head Of Solution DeliveryCapital One Aug 2006 - Apr 2010Mclean, Va, Us• The UK IT business partner accountable for delivery of application and infrastructure design, development and maintenance• Responsible for engagement, translation and delivery of marketing intent via the internet• Ownership for UK business acquisition strategy and customer campaign fulfilment• Accountability for multi-vendor integration for sourced, in-house and packaged applications across front and back office functions• Delivery ownership across multiple technology platforms including internet, Unix, Oracle, data warehouse, mainframe, batch and real time file/message transfer• Accountable for both employee and vendor performance, setting and measuring objectives and Service Level AgreementsKey Achievements:• Led solution delivery for a £55M infrastructure programme to outsource the account management applications achieving £2M below budget savings through use of strategic partners• Led the offshore transition of accountable functions achieving steady state within six months of initiation and year one savings exceeding 33%• Revised contract terms to maximise return on contractor investment and achieve a 20% uplift in delivery hours• Reduced operational risks by over £500K through rigorous mitigation management• Reduced internet time to market lead times from 28 to 5 days• Renegotiated supplier contract terms to reduce demand but maintain outsourcing business case -
Senior Delivery ManagerCapital One Aug 2004 - Aug 2006Mclean, Va, UsAccountable for design, development and support of acquisition and account management platforms for the UK Card Line of Business. Managing teams of up to 70 staff. Responsible for FSA, Federal Reserve, SAS70 and Sarbanes Oxley controls and software delivery processes.Key Achievements:• Led the Agile methodology implementation across the function• Achieved a 30% reduction in contractor costs through alternative sourcing and contracts benefiting from VAT mitigation regulations• Led the consolidation of Oracle databases to a Teradata platform• Led the replatforming of the www.capitalone.co.uk internet solution
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It Change ManagerCapital One Oct 2003 - Aug 2004Mclean, Va, UsLead role in redesigning the IT organisational structure and processesKey Achievements:• Led the implementation of a new Solutions Delivery Methodology and ITIL framework adoption• Accountable for the creation of a £0.5M training programme• Implemented a strategic corporate knowledge transfer programme
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It Resource ManagerCapital One Sep 2002 - Oct 2003Mclean, Va, UsAccountable for centralised IT resource management across the functionKey Achievements:• Developed centralised control processes and policies reducing base operating costs by 5% in 2003• Owned and managed the scheduling process for 400 IT staff• Managed £3M+ budget, achieving a 70% increase in development productivity• Established a twelve month rolling cycle for demand and supply forecasts• Ensured all processes were operating at a minimum of COBIT level three• Managed the overall IT function learning agenda
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Development ManagerCapital One Aug 2000 - Sep 2002Mclean, Va, UsAccountable for Application Processing Systems.Key Achievements:• Implemented a leading credit risk scoring platform• Designed and implemented a cross portfolio release management process supporting an £8M investment capability• Implemented a functional wide time recording system• Relationship Manager for two leading credit bureau agencies
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Team LeaderNorthgate Information Solutions Plc 1986 - 2000Software Development Team Leader responsible for the development and implementation of a nationwide Fixed Penalty Enforcement and Payment Collection System.
Mike Dugand Skills
Mike Dugand Education Details
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Luton College Of Further EducationComputer Studies -
AycolComputer Studies
Frequently Asked Questions about Mike Dugand
What company does Mike Dugand work for?
Mike Dugand works for Just. The Enforcement Market Integrator
What is Mike Dugand's role at the current company?
Mike Dugand's current role is Chief Technology Officer.
What is Mike Dugand's email address?
Mike Dugand's email address is md****@****net.com
What is Mike Dugand's direct phone number?
Mike Dugand's direct phone number is +4411594*****
What schools did Mike Dugand attend?
Mike Dugand attended Luton College Of Further Education, Aycol.
What skills is Mike Dugand known for?
Mike Dugand has skills like Outsourcing, Change Management, Project Portfolio Management, Itil, Stakeholder Management, It Strategy, Management, Integration, Strategy, Agile Methodologies, Business Analysis, Sdlc.
Who are Mike Dugand's colleagues?
Mike Dugand's colleagues are Kieran Bishop, Alex Littler, Keeley Fletcher, Charlene Davis, Chris Badger, Donna Draycott, Candyleigh Hastings.
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