Mike Duly Email & Phone Number

Provided technical expertise and consultation to commercial customers. Designed, proposed, and provided provisioning of Data Network Services in support of End User Services in heterogeneous environments deploying TCP/IP Virtual Private Networks (VPNs), Multi-Protocol Label Switched (MPLS) Private Networks and Managed Internet and Managed Security Services.• Coached and managed account teams and technical staff to establish IP Network, Managed Network and Managed Internet Services implementations to support Network Services, End User Services and IT Security solutions across multiple businesses

Supported large enterprise and Fortune 500 planning, policy, process improvement, account implementation and system integration teams. Maintained over $10 million in annual contracted revenue. Designed, proposed, sold, ordered, provisioned and provided project management of Frame Relay, TCP/IP Virtual Private Networks (VPNs), Multi-Protocol Label Switched (MPLS) Private Data Networks, Managed Cisco Router Network Services and Web Enterprise and Data Center Hosting, Storage and Security Solutions.• Provided Network Services, Data Center, Web Services and Managed IT Security Services to enterprise and Fortune 500 customers that provided interoperability in diverse environments• Designed and provided improved infrastructure and improved the performance of complex customer data networks resulting in multi-year, multi-million dollar networks, Managed Network Services, Security Services, Data Center and Web Hosting Services engagements• Provided project management and improved processes in support of customer focused solutions complying with End User Computing directives and platforms• Created custom solutions to benefit the customer by managing and teaming with multiple vendor and implementation partners to provide system integration. Managed, tracked, monitored and maintained performance and process reports• Provided recommendations of hardware platforms and software and security services including maintenance contracts and service level agreements (SLA)

Managed computer technology and resources in a complex multi-vendor national heterogeneous computer network utilizing PCs and Macintosh local area networks and distributed UNIX minicomputers. Provided improved process training and provided improved hardware and software services.• Created cross platform corporate computer, electronic mail and vendor standards for PCs and Macintosh computers providing process improvements increasing productivity 22% and reducing training costs by 45%• Implemented service transition and managed a corporate wide software conversion.• Implemented enterprise software licensing agreements to provide system integration and reducing hardware and software acquisition and deployment costs by 27%• Developed an Oracle/Excel client-server forecasting model with Product Management to reduce Oracle Financials Divisional report generation turnaround time from days to an hour greatly improving customer satisfaction and positively impacting the organizations technology resource requirements

Originated, managed and supported workstation, local area network and telecommunications corporate computing standards and related projects integrating them into a heterogeneous multi vendor environment. Reported to Manager End User Computing. Designed bid specifications, analyzed contractors and vendors, and selected hardware and software providers for million-dollar workstation request for quotation RFQ for U.S. domestic and European locations.• Implemented IT Policy and managed deployment and management of new computer workstation technology saving company 18% in procurement costs through process improvement• Negotiated contracts generating $300,000 in annualized savings while lowering service and support costs and managed contractor performance• Managed oversight and service delivery of vendor and contractors including problem resolution, system integration and improved customer service• Effectively managed corporate technical staff reducing hardware support costs by 30%• Managed and trained divisional Information Systems staffs resulting in increased customer satisfaction and process improvements reduced support cycle and customer wait times resulting in improved customer productivity

Managed workstation, networking, and sales force productivity projects. Reported to both Communications & Computer Operations and Marketing and Sales Systems Management. Performed needs analysis and determined functional and technical specifications. • Provided recommendations for the acquisition and selection of IT hardware and software services. Researched, identified and evaluated sales automation software and hardware providing solutions for use on remote computers, local area networks, minicomputer and mainframe computers• Project Manager on sales automation project identifying and recommending the acquisition of IT hardware and software services resulting in a 15% improvement in corporate sales force productivity and customer satisfaction through process improvement and system integration• Awarded management award for successful phased project management and rollout to national sales offices• Created and managed GE Lighting’s first Desktop Computing Support Group and Help Desk improving customer service, customer support and departmental metrics