Mikee Patel Email and Phone Number

• Successfully increased sales by 22% with the strategic introduction and promotion of a limited-time offer, and 17% through upselling and cross-selling strategies, resulting in revenue growth.• Working closely with the kitchen staff to speed up order fulfillment resulted in a 5% decrease in order preparation time and a more seamless customer experience.• Using the ClearView Point of Sale system, successfully processed customer orders, performed inventory management duties, and generated sales reports.• Managed cash transactions correctly, gave the right change, and kept the cash register organized. Also, reconciled sales records to make sure they were accurate..• Solved customer problems using good conflict resolution skills, making sure customers were happy with the solution. Also, got many complements from customers for providing good customer service.• Participated in team meetings, events and training sessions to improve skills and share knowledge.

• Installed, configured, and maintained hardware and software components to optimize system performance and user experience. Ensured seamless functionality of computers, servers, peripherals, and network devices.• Diagnosed and efficiently resolved a wide range of hardware and software issues, minimizing downtime and maximizing user productivity. Provided timely technical support and troubleshooting to address user concerns and maintain smooth operations.• Conducted regular system audits to identify vulnerabilities and implemented robust security measures to protect against cyber threats. Proactively monitored and updated antivirus software, firewalls, and security protocols to ensure a secure computing environment.• Acted as the primary point of contact for users, delivering exceptional customer service and support. Responded to error reports, resolved technical issues promptly, and provided user training to enhance their technical proficiency.• Maintained technical documentation, including system configurations, installations, repairs, and IT infrastructure. Ensured accuracy and up-to-date records of troubleshooting procedures and standard operating protocols.

• Managed computer systems and networks(routers, switches and managing network IP addresses), achieving 30% increase in overall system uptime along with user satisfaction.• Installed, configured, and maintained operating systems and software/applications for a diverse user base, ensuring smooth and secure operations.• Managed user’s account through Active Directory such as creating and deactiving account, granting access to user as per requirements and organization standards.• Resolved diverse technical issues including email configurations, printer malfunctions, and network connectivity challenges using proficient software tools.• Demonstrated proficiency in VMware environments, including setup, maintenance, and troubleshooting, contributing to efficient IT support services.• Collaborated with other IT teams to quickly resolve user’s issues and requests.

• Analyzed and resolved issues related to hardware, software, remote access, mobile Devices and printers.• troubleshoot network-related issues, such as connectivity problems and wireless access problems.• Administrated user accounts and managed access to different resources such as Microsoft 365, network access, shared folders, e-mail distribution groups, network printers, and multi-function devices.• Carefully documented customer inquiries and stored essential details in the company database.• Used a ticketing system to track and manage user-reported issues.• Efficiently monitored and categorized incoming phone calls, promptly addressed customer inquiries, and provided appropriate solutions.