Mikee Chan Email & Phone Number

Valenzuela, NCR, PH

SAP FICO for clients in North America and Europe handling Level 2 incidents, operational changes, and system enhancements.

• Managed the transition of risk management application to another team in the capital markets support organization
• Regularly recognized by both the management and the clients for providing excellent customer service from business users from Hong Kong, Australia, Singapore and New York as well as in the local office
• Pioneered process to ensure that access management requests are prioritized appropriately minimizing down time for business staff
• Performed production stability review on client database application
• Increased turnaround time for request fulfillment within the market operations application support space
• Improved queue management procedures resulting in significant reduction in the amount of duplicate tickets raised

• Planned and coordinated with the PM and Developers for the Online Journal System system structure and design
• Performed requirements gathering for creation of a portal that assists the clients to manage theses submissions and proposals – created RFP for the project
• Managed scope of the project as well as client expectations on what can or cannot be delivered
• Created test cases, performed initial testing as well as coordinated user acceptance testing with clients
• Created system maintenance and system manual
• Conducted user training of the new system during the implementation stage of the project

• Trained student facilitators on stress management, class management and delivery of teaching modules
• Provided peer counseling for freshman students
• Ran classes to ease transition of high school students into college freshman life
• Handled disciplinary cases for students
• Counseling and consultation

• Studied Basic Base SAS and SAS Enterprise Guide
• Designed a report for the Security Card Access system within the company.

Doctor Of Law - Jd

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: Office of the Associate Deans for Student Affairs, Ateneo Entablado, Musmos