Mike Ehrhardt Email & Phone Number

Overland Park, Ks

Project Manager for the Innovation Program. This is a new and innovative program that combines the skills, experience and innovative thinking of CBRE and Sprint to create innovative solutions for the Real Estate industry. My duties included: *Innovation Pipeline Management – Manage innovation pipeline from idea submission to deployment*Software Pipeline Management *AGILE experience*Manage customer “Get Well” plan*Vendor Management*Develop and modify processes and procedures for new and existing projects.*Develop mechanisms that monitor and report key performance indicators

I assist struggling companies with developing business plans and implementing changes that boost efficiency, productivity and profit.

Kansas City, Missouri Area

• Negotiated and co-authored service level agreements.• Developed procedures to report and track equipment metrics to increase machine efficiencies.• Acted as single point of contact for customers.

Prepared service quotes, dealt with customer issues, managed the inventory and worked to increase revenue by growing the customer base.

• Responsible for all aspects of developing an outsource service that scans documents for customers and converts them to electronic images.• Directed customer prospecting and sales, creating bids, recruiting, and P & L responsibilities.

• Worked with Engineering, Sales, and Field Service in developing successful new product releases.• Directed global training programs for all new product introductions.• Responsible for the company’s top 10 accounts in placing programs that increased customer satisfaction.

• Managed the development and scheduling of technical and non-technical classes in the U.S and several other countries..• Coordinated the activities of several departments for new product releases

Bs, Business Administration

Graduated with Honors: Cum Laude

Electronics Engineering Technology, Electronics