• End to end responsibility for the overall product development, launch and release plan from specification through launch into development and then delivery of software releases and upgrades to our installed base and new customerso Introduced a Release process which moved the company from delivering software late with low quality to on track deliveries with required quality.o Manage change control process (delays, scope change) and gained business approvalo Managed the market launch process across the sales regionso Responsible for Communications and reporting to all stakeholders across the businesso Responsible for approval of all customer software license requests ensured all commercial agreements were correct and worked with the legal team to resolve any issueso Responsible for creation of a consistent support process to ensure greater customer satisfaction

Product responsibility for Ericsson’s UK fixed line telephony business.• Responsible for the UK product strategy and market requirement definition.• Managed a multi-million pound budget, seeking business approval at stage gates to secure management buy-in• Implemented an AGILE development and requirement tracking process resulting in increased budgetary accuracy.• Secured on time delivery of all software releases customers, Meeting all customer key performance indicators and securing on tome payments.• Opportunity for incremental sales increased by gaining customer product acceptance • Close liaison with the research and development and account teams to ensure early identification of issues and manage these changes into the programme while still ensuring on time delivery.• Attended customer meeting to support the account teams resulting in the successful renegotiation of customer contracts.

• Product and Business responsibility of the complete ex Marconi softswitch product portfolio for the installed customer base through to product withdrawal. • Developed and successfully implemented migration strategies for the installed bases of customers to enable the introduction of the Ericsson softswitch solution.• Owned the overall business case and achieved cost savings with in the engineering organisation of around 10% per year.• Business level presentations to gain approval for development of new customer requirements in order to maintain customer satisfaction while the product was withdrawn from market• Trade Advisor responsible for Export Control for the UK Development organisation to ensuring all exports outside of the EU complied with UK regulations

Owned and managed the global market requirements and roadmap for the complete softswitch product portfolio. Allowing management of customer needs and market entry to be achieved. • Jointly chaired the change control board, to manage and approve any changes into the development programmes and thereby reducing cost of unwanted developments.• Negotiated with the engineering teams to manage change and prioritise developments to ensure on time delivery of the required features to the customer• Responsible for the introduction of the softswitch solution into the German sales region. Achieved German homologation, certification and successful customer trials. • Successfully Established 3rd party relationships with 3rd party vendors such as Mitel, SUN and Dataflex to enhance the overall solution offering. • Managed the integration of a Mitel hosted PBX solution, achieved UK product launch and initial sales.• Production and definition of product structures and saleable entities, technical documentation, product descriptions and sales collateral ensuring that the sales teams had all the correct tools for customer bids. • Provided technical input to customer bids and tenders and Creation of customer propositions and collateral.

Product Management of the ISDN and Residential Features Portfolio which were successfully sold into both BT and UK second operators. Working across the whole of the product lifecycle from conception to product launch. Including: -• Market planning, current position analysis, strategic intent• Ownership of market requirements• Pricing recommendations• Internal and external product presentations• Production of sales collateral• Project Managed a team of 8 people who successfully developed the ETSI ISDN features securing sales into all UK network operators.• Creation of a detailed ISDN training course with Phillips Omnicom, which was successfully delivered to over 200 people and took GPT to Phillips number one customer.

• Managed a department of 15 people from multi cultural backgrounds, developing real-time call processing software which was delivered on time to achieve market entry in Switzerland with all necessary features and functionality.• Managed a department of 6 people developing a real-time relational database comprising part of a PABX development programme.