• Build and manage quality relationships with customers and employees• Train staff and deal with customer issues

• Provided advice and guidance to managers on employee disciplinary issues• Investigated human resource policy violations and took disciplinary action when needed• Investigated unemployment claims, submitted appeals and participated in hearings• Conducted exit interviews and initiated off boarding procedures for employees exiting company• Assisted with on boarding new employees

• Provided case management services and support to infants, children and adolescents in the custody of CPS. • Advocated on behalf of children and foster families with social service agencies, court, police, medical, school, and other mental health professionals. • Conducted home visits and provided on-going assessments to ensure foster homes remain viable for placements. • Recruited, supported and trained therapeutic foster and adoptive families. • Partnered with Court Appointed Special Advocates (CASA), CPS and court-appointed attorneys.

• Provided case management services and support to infants, children and adolescents in the custody of CPS. • Advocated on behalf of children and foster families with social service agencies, court, police, medical, school, and other mental health professionals. • Conducted home visits and provided on-going assessments to ensure foster homes remain viable for placements. • Lobbied for change in the child welfare system and supported training of biological families. • Partnered with Court Appointed Special Advocates (CASA), CPS and court-appointed attorne

• Created and implemented a multimedia training tool for families and staff throughout the agency. • Recruited and trained families to be licensed foster and adoptive parents. • Conducted initial interviews and home assessments of potential foster parents. • Promoted the agency and events through local radio and TV stations.

• Developed and employed media and technology to support and enhance contemporary worship

• Assisted in organizing and leading Short Term Mission Trips to Guatemala, El Salvador, Brazil, Mexico and the Ukraine

• Volunteered to assist with community clean up, home repairs, food distribution and events

• Produced videos for the semesters graduating class

• Assisted with leading church services for residents

• Investigated allegations of abuse, neglect and exploitation of disabled adults and the elderly. • Documented all aspects and interviews involved in an investigation. • Partnered with agencies, nursing homes, hospitals and law enforcement. • Conducted training and informational meetings for civic clubs and non-profit agencies.

• Managed "day to day" operations for a 42,000 sq. ft. medical office building. • Established and maintained strong tenant relations through improved customer service. • Contributed to the reduction of tenant turnover. • Managed physician office finish out planning and construction.

• Managed around the clock hospital housekeeping, linen services, floor care operations, and hazardous waste disposal for hospital, branch clinics and home health offices. • Recruited, trained and supervised departmental staff and contract services. • Developed and managed to departmental operation budgets.

• Managed all aspects of environmental services and maintenance operations. • Managed all aspects of dietary operations including procurement, preparation and training of residents in Houston Health Department Standards and food safety. • Developed and implemented therapeutic recreational programs.• Trained residents in daily life skills and independent living skills. • Provided input into the residence treatment and aftercare.