I serve as the main point of contact for all tenant relations at multiple buildings around Kendall Square. I assist in managing over 750,000 sqft of Class A office, laboratory, and retail space. I provide administrative support to the property, including but not limited to accounts payable, accounts receivable, contracted services, and lease administration.Duties include:- Ensuring all invoices are paid on time - Sending out rent statements to tenants in sufficient time according to the accounting calendar- Collecting rent and ensuring accounts receivable balances are minimized- Providing lease administration services, such as lease abstraction and lease file maintenance- Tracking and maintaining Certificates of Insurance; responsible for notifying tenants/vendors of expired COIs and auditing COIs to ensure compliance with lease and contract requirements- Drafting service and capital expenditure contracts - Assisting the creation of annual asset plans and budgets- Participating in the property’s Team Emergency Response Plan and procedures- Assisting in Move-In/Move-Out processes and procedures- Administering tenant relations programs, including organizing tenant events for upwards of 300 guests- Completing assigned financial reporting tasks in support of client requirements

Member of the Emerging Professionals Committee 2022 BOMA Boston TOBY Award Winner for Historical Building (139 Main - Cambridge, MA)2023 BOMA Mid-Atlantic Region TOBY Award Winner for Historical Building (139 Main - Cambridge, MA)2024 BOMA Boston TOBY Award Winner for Mixed Use Building (238 & 314 Main Street - Cambridge, MA)

I served as the primary point of contact for all tenant-related inquiries including coordinating lease signings, processing rent payments, planning resident events, and performing move-in/move-out home inspections for 731 homes in the community. I oversaw work orders by entering requests into Yardi, scheduling maintenance according to priority status, and following up with tenants to verify all work was completed to their satisfaction. I managed tenant files by performing audits on a weekly basis to ensure all documents and credentials were up to date.I streamlined the leasing process by creating guides to show tenants how to electronically sign lease documents, create online resident app/web portal accounts, and make online rent payments. I generated internal tools to more efficiently construct lease documents, calculate first/last month prorated rent payments, and assembled a guidebook for all procedures throughout the duration of the lease.

I prepared vehicles for photographs by inspecting them for damage and cleanliness to ensure the highest quality photos for our website. I assembled corresponding photographs to each particular vehicle page. I coordinated photography time and locations with managers to minimize the impact on regular duties. Along with this promotion, I retained my Administrative Assistant duties.

I was tasked with a variety of duties including answering phones, inspecting new vehicle deliveries, facilitating pickup of sold vehicles and entering vehicle data into the computer system. I organized over 600 vehicles in the lot, preventing damage and keeping the necessity for movement to a minimum. I formed relationships with internal and external employees to reach mutual goals.

I worked directly with the Athletic Director to coordinate signups and manage paperwork for over 500 student-athletes. I supervised athletic events including games, practices and other related events. I transported audio/visual equipment and team equipment to game locations. I implemented a new process for organizing athletic equipment and established relationships with coaches to guarantee availability when required. I assembled student-athlete data to keep their safety and privacy a top priority.