Mike Feagan Email & Phone Number

Raleigh-Durham, North Carolina Area

Oak Brook, Il

Support Lead – Capgemini (Contract Position) 4/2017-12/2017Advanced Restaurant Support - Field Liaison with USIT Foundation & Support Services serving key field staff for McDonald’s Corp in L3/L4 restaurant support. My responsibilities included: • Provide escalation guidance and support for over 7000 McDonald’s restaurants - a liaison between the field and L3/L4 support desk• Consulting with Directors/Operation Technology Managers on critical IT issues with the restaurants• Successfully Project Managed the coordinating over 650 changes of ownerships during the 8 months• Worked with the help desk on critical escalation issues with the team

Cary, Nc

What I do is work with small business owners and franchisees owner/operators. I give them an opportunity to induce positive change. Some call this money, some call it profit, and some say I sell business services. I firmly believe that the only thing I sell is a real opportunity for a business owner evoke change in his or her business and life.The follow facts on small businesses are very powerful:• 4 out 5 small business owners are failing• 81% of all small business fail in the first 5 years• 94% fail after 10 years• 90% are operating without a succession plan• 60% are operating without a business plan• 70% of business owners ends up selling their own business for 50%-60% below fair market value• Most owner become employees in their businessAs a senior Business Analyst, I perform an objective review (usually 2 day’s) of a client’s business for the express purpose of identifying the strengths and weakness of the company. Then establishing the proper remedy needed to improve its security. As a business analyst, I not only identify the issues, but most importantly, generate the actions, with the client, to pursue the necessary steps required to make the business strong once again.I have more detail information on how this works for any small business. From my experience, what a client wants is a clear understanding of how to run a business buy the numbers, so they can have freedom and piece. The client wants to meet or exceed industry standards so they can feel proud in front of their peers, community and family. What I do is really search out what the client wants, and then develop a strategy to hold them accountable!My background of successful turning around failing small business into leader in the industry is well documented and...I also know that "hope" is not a Strategic Plan, it's never has been and never will!

Greater Chicago Area

As Director of iGATE’s RCPG (Retail Consumer Packaged Goods) team, I have worked closely with both Project Managers and CRM’s. I have assisted their clients in the definition and introduction of rapid IT processes tailored for specific business needs. I have worked with several major organizations through ongoing training, mentoring, and management assistance to ensure there was a thorough understanding of unit operations when presenting programs to COO’s and CIO’s – and how to achieve the best possible results. I have attended those meetings. I have partnered with numerous retail and QSR logos across the globe on development of special designed IT processes for improvement that are directly tied to their initiatives. I havealso helped to “righted the ship” on several managed IT projects, that turned into successes!

Raleigh-Durham, North Carolina Area

-Collaborated as part of the National Restaurant Development team to facilitate development and implementation of the McCafe program for McDonald’s Canada. -Worked closely with cross-functional Beverage and Merchandising teams to develop the best possible plan for each restaurant. -Approved each restaurant’s interior layout for national compliance, and to ensure that the operational McCafe national design standards are met for over 1,400 QSR restaurants in Canada. -Plan, directed, and controlled the day-to-day plan approval workload for a team of six.-Approved over $210,000,000 in capital reinvestments for kitchen layout, equipment and building remodeling.

Raleigh-Durham, North Carolina Area

-Reviewed and approved all new remodel plans for the East Division McDonald’s Restaurants to ensure the operational integrity of the design for the McCafe Coffee/ Beverage Business.- Helped develop the blue print which is now the current standard for all McCafe’s world wide.-Trained and developed a team of six plan reviewers for the East Division.-Reviewed and approved over 4700 McDonald’s restaurant remodel plans, while successfully working with eight Regional Deployment Managers.-Approved over $550,000,000 in capital investments for McDonald’s Corporation.

Raleigh-Durham, North Carolina Area

Responsible for the overall direction of 160 company owned units in Hartford, CT Boston, MA Raleigh, NC and Atlanta, GA .-Saved over $8,000,000.00 documented results through successful development and implementation of systems to improve various operational and controllable inefficiencies. -Increased Operational Excellence in major markets and field personnel by creating, developing, and implementing a management operating system called “Zone Management” for McDonald’s that is currently used in over 7,000 restaurants.-Successfully conducted Regional operations to enforce government requirements, health and safety inspections, company standards, policies, and procedures.-Regularly analyzed a variety of financial and operational reports to interpret data in order to identify trends or potential problems for recommendation of solutions.-Designed budgeting to include ROI, G&A, Capital Improvements and Budget Targets for 160 company owned restaurants. -Developed, coordinated, and planned the opening new and remodeled restaurants.-Lead various teams and successful leads efforts to recruit on-board and new talent to increase the organization’s excellence and capability. -Developed and coached Mid-Manager’s to meet staffing and succession planning needs to operate effectively. -Conducted regularly scheduled meetings with Mid-Manager’s and Restaurant staff to communicate issues regarding procedures, processes and overall effectiveness of business performance and operations. -Developed 5 Director of Operation positions for the company. -Filtered mass communications to all levels of management to insure that delivered information was relevant and concise.-Administered Human Resources policies, procedures and guidelines to ensure consistent and fair treatment of all employees and promoted good employee relations. -Developed annual strategies and planned actions to support the corporate vision, and various operational manuals.

Albany, Ny

Operations Manager - McDonald’s Corporation - Albany Region – Albany, NY.Responsible for: The day to day operations of 14 McOpCo restaurants President’s Award – McDonald’s Highest Recognition-Golden Arch Partner Award – McDonald’s Corporation second highest Recognition.-Increased Customer Satisfaction from 75% to 92%. – Best in the Division-Increased Employee Satisfaction from 63% to 92%. – Best in the Division-Decreased Crew Turnover from 203% to 92%. – Best is the US Business-Decreased Management Turnover from 51% to 28%. – Best Improvement in the US-Developed and implemented a successful Management Rewards and Recognition program.-Improved food cost controllable by over 1%.

Albany, New York Area

Responsible for more than 37 McDonald’s Operators, with over 120 Restaurant in both Rochester and Syracuse, NY.-Implemented systems, structures and routines used by successful Owner/ Operators to improve operations, sales and bottom line.-Widely recognized for improving relations between the Operator community and McDonald’s Corporation

Oak Brook, Ill

Responsible for: Educating Restaurant Manager’s on the McDonald’s Systems-Rated “Outstanding” in presenting the University’s curriculum.-Classes titled Effective Management Practices, Effective People Practices and Team Building.