Provided customer service while taking inbound billing calls for AT&T CaliforniaProcessed payments over the phoneUpgraded phone packagesSet up new customersAdvertised and sold internet service, television service through DISH Network , and wireless service through wireless from at&t

Advised a team of 15-20 agentsCounseled agents on a daily basis on responsibilitiesCoached agents through sales practiceTrained agents on new promotions and prices of productsMonitored calls and provided feed back to agents on a weekly basisLed the SORD departmentSORD is a manual program used in AT&T California. I was one of two individuals that were trained to use the program which consisted of memorizing codes to properly place ordersAssisted customers when… Show more Advised a team of 15-20 agentsCounseled agents on a daily basis on responsibilitiesCoached agents through sales practiceTrained agents on new promotions and prices of productsMonitored calls and provided feed back to agents on a weekly basisLed the SORD departmentSORD is a manual program used in AT&T California. I was one of two individuals that were trained to use the program which consisted of memorizing codes to properly place ordersAssisted customers when requested to speak to higher authorityReset password on a daily basisAuthorized adjustment when warranted Interviewed potential employees Show less