Michael Figures Email & Phone Number

Dallas, Tx

• Managed multiple routes and increased efficiency.• Increased parcel volume with no additional operating costs.• Identified areas to lower operating costs, implemented strategies to improve, always exceeding what was projected.

Dallas-Fort Worth Metroplex

• Managed routes by identifying fulfilment centers that were most efficient for the fleet and drivers.• Worked directly with major retail grocers to provide additional support during peak periods. • Maintained and continued to increase revenue during contract negotiations.• Updated fleet records accordingly. • Identified and issued process improvement to fleet managers.

Plano, Texas, United States

• Part of a team tasked with reducing operating costs.• Revamped quality guidelines with emphasis on resolution and efficiency.• Identified areas of waste and redundancies across multiple LOBs • Implemented Project DIY that helped reduced operating costs by 50%.• Streamlined communication channels by making recommendations to automate certain interactions.

Dallas-Fort Worth Metroplex

• Processed inbound orders from existing and prospective customers. Recruited new associates and onboarded them.• Researched hour and payment discrepancies. Updated customer and associate records as needed. Utilized a CRM to answer requests or forward them to the correct department.• Made sure I-9 and E-Verify documents followed state and federal laws. Acknowledged and resolved customer feedback with a sense of urgency and escalated concerns where appropriate.

Dallas/Fort Worth Area

• Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience.• Maintained a clean vehicle in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.• Loaded and unloaded vehicles identified and took the shortest and fastest route and demonstrated the ability to remain calm in stressful situations.• Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required.• Achieved and maintained a perfect 5-star Uber rider ratingAchievements: No accidents or tickets during my tenure.

Dallas-Fort Worth Metroplex

• 6-month project to rapidly scale professional shoppers in DFW market.• Traveled to key locations across the metroplex to train new contractors.• Analyze data to deliver training in a timely and accurate manner, following client requirements and company standards.• Delivered group and one-one training and made evaluations once training was complete to determine if applicants were eligible for onboarding

Dallas/Fort Worth Area

• Modernized processes to bring the company in compliance with privacy laws and IRS regulations.• Streamlined documentation making the company paperless.• Worked directly with the IRS to resolve errors.• Increased revenues year to year and maintained a healthy retention rate.• Maintained compliance with IRS and bank product vendors

Business It Management

degree not yet achieved – 22 hours completed Business Law, Principles of Management, Organizational Behavior, Business Ethics, Intro.

Education record

TAX PREPARATION AND LAW 2018 2019 - INCOME TAX CERTIFICATE OF COMPLETION 12.5 HOURS Tax Law Changes 2018, Filing Status and Dependents.

Education record

TRANSFERED TO FOUR COLLEGE 56 HOURS COMPLETED HUMA-1315, ENGL-1301,PSYC-2301,SPCH-1311,HIST-1302,GOVT-2301,ENGL-1302,HIST-1301,GOVT-2302,CO.