Mike Fine Email and Phone Number
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Leading expert on product development, quality, sales, testing, customer validation, service and customer experience. Extensive sales experience and expert in customer relationship management. Have spent more than 25 years involved in test programs and have conducted thousands of projects. Extensive project and management experience. Author of three books including the only one on the subject of beta testing, "Beta Testing for Better Software." Strong advocate for the customer and expert on delivering top quality customer service. • More than 25 years of management experience• Partnered to found a SaaS business which has been in operation since 2001• Conducted and managed more than 1000 projects• Inventor of two U.S. patents• Accomplished author of three books and numerous magazine articles• Strong background in customer service, sales, customer interaction and service management• Extensive experience in Quality Systems including ISO 9001• Diversified expertise in all technologies• World traveler. Lived abroad in both Paris, France (3 Years) and Bangkok, Thailand (2 years) • Advanced experience and knowledge in IT and web programming• Extensive expertise in all forms of technologySpecialties: • Management• Customer Validation• Testing• Sales and Sales Engineering• Customer Service and Customer Experience• SaaS and Cloud Computing• Writing and Editing• Project and Program Management• Quality Assurance• Product Test and Human Factors• Advanced and Broad Technology Background
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Director Of Utah Operations - Senior Test Manager (Founder)Centercode Sep 2001 - PresentLaguna Hills, California, UsAs the Director of the Utah Operations for Centercode and a Senior Test Manager, I supervise the management of dozens of tests a year. I conduct projects for many of the largest manufacturers in the technology industry. We work within our SaaS application to recruit, select and manage participants from around the world to test the latest technology and measure the product quality.My role is focused interfacing with our clients to ensure tests are conducted to their satisfaction; implementing best practices within operations; providing consulting services on quality testing to our clients; and effectively managing our Utah team. With an emphasis on customer service and helping grow promote sales, we provide professional and detailed execution of customer validation tests.Centercode is a SaaS business delivering world leading software and services designed to help organizations of all sizes achieve highly successful Customer Validation tests. In my role, I ensure we utilize our SaaS application and the most effective test practices possible. I also provide a consultative function in helping design good projects and meeting customer needs.I am one of the founders of the company and have been on the management team since its inception. Throughout the company's history I have assisted in every capacity to help drive a successful business. I began in a role of Business Development, moved into Service Management and most recently lend my expertise in managing our most difficult projects.
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Beta Test Manager - Global3Com Corporation Oct 1994 - Aug 2001Marlborough, Ma, UsAt the time of my departure from 3Com, I was the global Beta Test Manager, serving the entire corporation, supervising testing for all divisions on three continents and reporting to the Chief Quality Officer. This included testing products of all types from large enterprise equipment to consumer products.Hired initially to support the technical operations of Megahertz Corporation's top clients, I was moved into engineering to supervise the beta test program. I did technical assessment of the product, management of the bugs and the tester relationships. Alone in this position, I designed and executed multiple tests. Megahertz was acquired by USR which was then acquired by 3Com. In each acquisition, our beta test practices were adopted by our new parent company. Over seven years, I grew the team from myself to nine people conducting projects for the entire company. My program was so successful that former employees would solicit us to conduct projects. I designed an entire web infrastructure and created an internal business called "Beta Test Services" that generated revenue for 3Com over a year.In my experience, I gathered expertise in a variety of technologies. I was deeply involved in the initial deployment of V.92, Bluetooth, DSL, Cable, 802.11x, VoIP and numerous other standards in software and hardware. I was also heavily involved in the Internet and it's early evolution. I was granted two U.S. Patents and a member of the corporate quality team. -
Systems EngineerMegahertz Corporation May 1993 - Oct 1994I worked as the technical sales contact in a partnership with a sales person in the Mid-Atlantic region. My job was to provide advanced technical support, inventory replenishment, systems maintenance and customer relationship management to Fortune 500 companies across the eastern United States. I regularly traveled to corporate locations to help with modem and networking technology deployments for their large IT organizations. While traveling I was regularly asked to attend trade shows across the United States to provide technical assistance to trade show operations.In addition to my role in corporate deployments, I worked closely with sales and channel partners to help in the effective roll-out of sales inside clients. Projects included working with the Department of Defense, government programs and the medical vertical market.After one and a half years in the position, I was promoted into Engineering to run beta testing because of my advanced technical skills and ability to work with customers. Megahertz was eventually acquired by US Robotics and then 3Com. I not only retained my position but was continually given beta testing responsibility by the parent company and its subsidiaries.
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Technical WriterIomega Corporation Jun 1992 - Feb 1993I was hired at Iomega to help improve and simplify documentation. As a technical writer I compiled, wrote and designed technical documentation for SCSI specifications, Open Architecture Manuals and various Iomega products. In each of these projects I helped improve the overall usability and streamline the design of these documents.With our documentation team, we headed up the change from a multi-page manual to a single sheet of paper with images. This advance in usability, quality and design received multiple awards and was at the forefront of peripheral documentation design.
Mike Fine Education Details
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Weber State UniversityEnglish With Honors And Departmental Honors
Frequently Asked Questions about Mike Fine
What company does Mike Fine work for?
Mike Fine works for Centercode
What is Mike Fine's role at the current company?
Mike Fine's current role is Senior Test Manager | Co-Founder at Centercode | LinkedIn Learning Author.
What is Mike Fine's email address?
Mike Fine's email address is mi****@****ode.com
What is Mike Fine's direct phone number?
Mike Fine's direct phone number is (949) 460*****
What schools did Mike Fine attend?
Mike Fine attended Weber State University.
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