Management of the product sales and logistics departments within Mara Facility Services.

My responsibilities include procuring, managing and developing suppliers, new customers and existing business. Offering a huge number of facilities services and a huge range of products to Facilities Managers and Property Managers.Achieving and surpassing sales targetsIntroducing suppliers and initiatives to the business to achieve various goals.Benchmarking Suppliers and competitionSourcing products and servicesChalenging suppliers on price and service based on research I have gatheredMaintaining a database of products.Managing social media traffic.Managing our Marketing Profile.Keeping upto date with changes in the Facilities Services industry.Contiunually finding new ways to make Mara and their customers sustainable and eco-friendly.

Reviewing games and providing regular updates for the tabletop games industry. I am making partnerships with games publishers and terrain manufacturers and reviewing their content.

In my role as Community champion I gave presentations and spoke at events to inform people about the excellent work that is done by Little Havens Childrens Hospice and explain the importance of supporting this charity in their quest to help the many families that need their help.

Skills required for the role included negotiating with suppliers, maintaining cost files, analysing usage, forecasting, sourcing products and services and benchmarking prospective suppliers. I reported directly to the Managing Director. Main Responsibilities• Negotiating prices and contracts with suppliers and maintain an excellent relationship.• Sourcing new product lines.• Managing price increases through the business in order to maintain margin.• Challenge price increases and source replacement products when required.• Forecast stock usage in order to arrange contracts with suppliers.• Maintaining cost prices on the stock ordering / sales software program.• Produce a monthly promotions brochure with high resolution images for which I secure supplier funding and put together deals to procure stock at cheaper prices.• Regularly check competition prices and supply the sales manager with these details as well as use our promotions to challenge what is already on offer else where.• Regularly check current stock costs compared to other suppliers.• Take advantage of supplier promotions.• Request promotional activity.• Claim back over riders and retro claim back bonuses.

Stock Control Manager – 3663 May 2007 - August 2009After leaving Benjys, I was the stock control manager 3663 in Enfield, this role involved managing a team of staff. I reported into the Depot General Manager and worked with a management team on a daily basis. Main Responsibilities• Manage a stock control team to within agreed KPI targets and ensure that standards are maintained. This was completed by regularly meeting with my staff to discuss performance and monitoring performance daily.• Conduct annual and midyear appraisals as well as regular performance reviews of my staff, including disciplinaries if required.• Forecast and place orders to supply distribution to a pre-defined stock holding level within agreed lead times.• Achieve 100% availability.• Maintain a good working relationship with 100+ suppliers over a range of 1500+ products.• Provide suppliers with forecasts based on estimated future sales.• Meet targets based on stock holding and wastage.• Provide information to backup lost sales and wastage prior to problems arising.• React to emergency orders and short term supplier issues to maintain sales requirements.• Achieve a waste target of less than 0.1% of the value of purchases.• Deal with supplier non-conformance issues as they arise and maintain a log of supplier issues.• Claim credits from suppliers for reasons such as labour charges for late deliveries, loss of profit claims for failure to deliver, charging of fines due to foreign body occurrences, as well as usual product claims due to quality and short deliveries etc.

This was my first role in stock control, I was appointed in this post as a promotion from my previous role. I implemented a number of changes to improve the department and stayed in this role until the company went into administration.Main Responsibilities and Achievements:• Forecast and place orders of all food types and packaging.• Achieve availability of at least 99.4%, - this has increased from 97% over a two year period due to increasing standards and targets being achieved on a regular basis.• Achieve a waste target of less than 0.2% of the value of purchases.• Maintain good relationships with 40+ suppliers over a range of 600+ products.• Deal with supplier non-conformance issues as they arise and maintain a log of supplier issues.• Claim credits from suppliers for reasons such as labour charges for late deliveries, loss of profit claims for failure to deliver, charging of fines due to foreign body occurrences, as well as usual product claims due to quality and short deliveries etc.• Work with Goods In and Production to get products on time, in order to prevent either labour waste or over stocking.• Achieve a stock holding of no more than 8 days.• Work to resolve daily problems in supply chain (re-sourcing of supply due to supplier failure etc.).

Managing a team of telesales staff who were responsible for entering orders to a minimum accuracy rate of 99.8%. This target rose from 98% due to performance improvements. This was done by mentoring my staff regularly and increasing the performance levels required as staff members became more experienced.• Interviewing new candidates for various job roles.• Improving the output and performance of staff (through various means, including staff appraisals, close monitoring of work, regular target adjustments including disciplinary procedure).• Providing and developing analytical reports in relation to factory performance and annual sales comparisons. This information was sent to the CEO, COO and all other levels of management.• Keeping all pricing and ingredient details in the stock and order system up to date and querying discrepancies such as yield differences.• Working closely with customers to organise credits and emergency deliveries, as well as informing customers of possible problems in future product availability.• Managing a team of factory operations staff, whose main duties covered creating and updating pick notes, producing product labels and printing customer delivery notes.I was also the building / property manager (as the role defined) responsible fo evacuation processes and some health and safety initiatives as well as other facilities management duties.

• Processing orders accurately.• Producing reports for the Production and Picking departments.• Setting up accounts on the order taking system for new customers.• Providing information to customers about delivery times, organising emergency orders, and providing order forms and copy delivery notes.• Communicating general updates on production deadlines and holding interviews for new sales team members.• Checking and reporting on the accuracy of other telesales members.