Michael Friel Email and Phone Number

C# .Net Web/Application developer

Responsible for designing and implementing integrations of third party applications to ServiceNow. ServiceNow is a software-as-a-service (SaaS) provider of IT service management (ITSM) software. Clients included Cricket Wireless, Joann Fabrics, Great American Insurance and VCE.

• Performed functional and data analyses of disparate core systems (equipment, location, scheduling, advertising, video and user administration) to identify redundancies and deficiencies• Conducted user and system owner interviews to aid in the analysis of existing systems and identify new system requirements• Architected and implemented the Tap Core Management System to gather, store, manage and report core business information using Linux, Windows, Apache, MySQL, C++, PHP, XML-RPC, REST, cURL, OpenSSL, Javascript, jQuery, SVN and FogBugz• Worked closely with business partner, AMI Entertainment, in developing, coordinating testing and rolling out a web service interface into the Tap Core Management System• Performed an evaluation of Drupal as a development framework and presented findings to the executive team

• Designed and developed an order and inventory tracking system for Premier Organization Systems in C# with ADO.Net and XML• Designed and developed intranet site for Central DuPage Hospital in Dreamweaver with C# with ADO.Net, ASP.NET and XML• Designed and developed an intranet site for Premier Organization Systems in C# with ASP.NET, ADO.Net and XML • Designed and developed website for SFT Software Consulting using Dreamweaver and JavaScript• Performed analysis of SQL Server environment for Illinois High School District 230• C++ re-certification, June 2009• Dealt directly with clients to identify their requirements and needs• Took part in business networking activities including association and committee memberships• Participated in trade shows and association events

• Planned, designed and served as lead developer of Quest Central, a framework to seamlessly integrate disparate database administration products using Windows, C++, Visual Studio, STL, Delphi and DB2• Designed and implemented shared C++ libraries enabling code re-use among product groups• Researched new technologies including languages, compilers, libraries and frameworks • Supervised a team of 5 developers responsible for builds, installation and providing common functionality to the integrated products• Responsible for hiring new employees and conducting performance reviews• Developed project schedules and managed team priorities and work load• Identified technical and functional requirements and determined best approaches to meet them• Consulted with QA and technical writers• Served as a development liaison to senior management