Michael Alfred Gacayan Email and Phone Number

Develop and deliver a world-beating support experienceEngage with our business customers, building rapport and stable relationships with themFollow up on deliveries - keeping track of activities and statusBe the first point of contact for escalations via phone and emailIdeate and improve processes and documentation for your accountsMentor and train junior team membersLiaise with management over system changes and influence our product design with your feedback

Provides high-quality customer service to customers to ensure smooth flow of inquiries and complaintsGive constant direction to new starters within the team and ensuring that all customer inquiries are rightfully attended to on time and in the best way possibleMotivates, coaches, trains and directs new starters for customer service team on the best ways and approaches to attend to customers’ needs based on the SOPs

Job Responsibilities:Remove spam comments and users on the forum in real timeProactively investigate possible scammers and and other fraudulent activitiesDetermine and sort-out fraudulent clients by using the internet, and other tools.Moderate approval of threads (Premium/Paid Threads)Answer MOD ReportsAdminister PM warningsGive sanctions to users who violated the forum rules (Temporary/Permanent Banning)Answer all tickets related to Warrior Forum, including escalations.Responsible for Article writing that includes any details to add in the Warrior Forum FAQs. (With videos or screenshots)Organize sales efforts on up selling War Room, WSO threads, Stickies and BumpsResponsible for Warrior Forum Hoodies ( verify payment, process orders and answer ticket inquiries)

*Responsible for locating U.S-based open job postings from company websites and job feeds, assessing whether the postings meet the client’s selection criteria and extracting all required information and loading it into their database. All data collection and entry will be done through an internally maintained system of the client*Reviews jobs in three (3) different forms, JReqs, Automated Harvesting, and Manual Harvesting, ordered in importance and priority to the client through the use of their secure web-based platform.*Follows the correct approval process for each method of review which requires a mix of data entry, entry review and classification of data.*Performs the execution of proper approval process which includes reading and writing in English and formatting information so it is easy to process by the customers.*Estimates the correct range of salary and doing so in a timely fashion all to the client standards.

Rewrite and edit existing content for different product descriptions in the client database system while following the clients guidelines in assuring quality of output for rewriting. Achieving the required target quota and meeting the KPI for speed and accuracy.