Mike Galliher Email & Phone Number

Lone Tree, Colorado

• Responsible for developing and delivering training for Repair, and Customer Care Inbound representatives on all existing and any new equipment and products. Training is delivered in person, online via WebEx or by.
• Provide Tier 2 support for all equipment trained
• Develop and provide training for Data basics and CCNA certification prep
• Utilize Word, PowerPoint, and Articulate to create trainingEquipment types:
• Data Equipmento Cisco and JUNOS Provider Edge, and CPE routers, Alcatel routers and switches, Ciena 311v
• Switch Equipmento TDM Voice/VoIP, DMS, and 5E TDM switches and SONUS softswitch

Lone Tree, Colorado

• Responsible for all repair issues for the NRC National Accounts
• Provided troubleshooting for VoIP services, UBL’s, DS1’s, DS3’s, switch translations, and voicemail problems
• Interfaced with internal departments (i.e. Field Ops, Service Delivery, National Accounts)
• Worked with LEC’s and IXC’s for trouble resolution including escalations at proper intervals

Performed fiber characterization tests including Insertion (Power) Loss, Optical Return Loss (ORL), Differential Group Delay (DGD), Polarization Mode Dispersion (PMD) and OTDR traces on dark fiber

Englewood, Colorado

• Responsible for Network Operations Center, monitoring and maintaining 18 platforms in 14 cities for email to fax, fax to email as well as fax and voice over IP services. Platforms consist of UNIX, Linux, and NT servers.
• Managed Unix and NT administrators, Cisco Certified Network Administrators, and Web Developers
• Led projects to install platforms at six remote sites. This included acquiring sites, ordering equipment, phone lines, frame relay and Internet connections. Also, coordinating schedules and travel for site installations
• Worked with Developers and Network engineers to implement redundancy/load balancing for web servers, database servers and render servers (converting email attachments to TIF’s)
• Coordinated hot cut of traffic from four Denver platforms to new locations in Denver and one Boston platform relocating to northern Virginia. This included coordinating with local phone companies and long haul.
• Worked with customer service to define requirements and implement web-based tools to improve ability to solve customer reported problems without escalating to operations

Denver, Colorado

Denver site Manager responsible for technical repair and installation of transport and switch services