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Fintech leader with 10+ years of experience building and scaling operational teams in payments and lending. Proficient at strategic planning and team development, especially in complex environments.Relevant experiences: - Scaling: led an Ops team to support a new debit business that grew from 20K customers to over 2M- Customer Experience Management: led customer support team that went from 0 to 100+ agents - Risk Management: designed policies and controls for fraud, compliance, and credit underwriting - Vendor Management: vetted, selected, and managed global BPOs at two companies- Business Strategy and Innovation: supported CEOs and COOs in strategic planning at multiple fintechs
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Chief Operating OfficerBluebancNew York, Ny, Us -
Head Of Debit OperationsPropel, Inc Nov 2020 - PresentBrooklyn, New York, UsLeading and scaling operations for new fintech businesses at Propel. Propel is a socially minded fintech that serves 5 million customers in managing their daily financial challenges. -
MemberOperators Guild Feb 2021 - PresentSan Francisco, California, Us -
Vp; Operations And Risk StrategyOxygen, Banking Aug 2019 - Oct 2020Built and led Operations and Risk functions from pre-launch through 100,000 customers
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Director Of Risk OperationsMosaic (Joinmosaic.Com) Nov 2016 - Aug 2019Oakland, California, UsMosaic is the largest lender for residential solar in the U.S It has been covered in Forbes, The New York Times, and honored by Fast Company as a Top Ten Most Innovative Company in Energy for two consecutive years. At a period of rapid growth, recruited by COO to lead Loan Operations. Hired talent, promoted top performers, nurtured high-morale, and restructured the organization into Originations and Servicing departments. Designed the technology workflows and processes for new functions including Underwriting, QA, Loan Administration, and Compliance. Under my leadership, Ops Team originated $1.5B in loans and achieved favorability scores of 100% on the employee survey relating to confidence in management. -
Operations Innovation, Corporate Development TeamProsper Marketplace Jul 2015 - Nov 2016San Francisco, Ca, UsProsper was founded in 2005 as the first peer-to-peer lending marketplace in the United States. Prosper has facilitated more than $14 billion in loans to more than 800,000 people.As the Head of Operations Innovation, led high-impact process and technology improvements for Prosper’s Ops organization as well as supported the COO with strategic planning on various business issues including org design, capacity planning, site strategy, and company budget. -
Vice President; Underwriting And Operations StrategyBank Of America May 2010 - Jul 2015Charlotte, Nc, UsRecruited into BAC’s selective Leadership Development Program. Completed rotations in numerous businesses, including Deposits, Credit Card, HELOC and Mortgage. Managed multi-million dollar cross-functional process improvement initiatives, particularly in mortgage lending. Moved into Risk Strategy where I used statistical analysis to analyze BAC’s $100B HELOC portfolio for loan performance issues as well as underwriting improvements. Twice received the “Home Loans Leadership Award” in recognition of project leadership and impact – the award only bestowed to a few people each year out of 6,000 staff. -
Avp; Leadership Development ProgramBank Of America Jul 2008 - Jun 2010Charlotte, Nc, UsSelected for a management training program that developed skills in six sigma project leadership and financial modeling as well as exposure to multiple lines of business including credit card, branch management, and real estate lending.
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Peace Corps Volunteer In ArmeniaPeace Corps May 2003 - Jul 2005Washington, District Of Columbia, UsInitiated community development projects through cultural immersion and relationship building. Established and built a town library, renovated two schools, installed a new water-line for college, and started an English-language newspaper.
Mike Garris Skills
Mike Garris Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessMba -
University Of Michigan - Gerald R. Ford School Of Public PolicyMpp
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University Of St AndrewsPhilosophy
Frequently Asked Questions about Mike Garris
What company does Mike Garris work for?
Mike Garris works for Bluebanc
What is Mike Garris's role at the current company?
Mike Garris's current role is Chief Operating Officer.
What is Mike Garris's email address?
Mike Garris's email address is mg****@****per.com
What is Mike Garris's direct phone number?
Mike Garris's direct phone number is (734) 764*****
What schools did Mike Garris attend?
Mike Garris attended University Of Michigan - Stephen M. Ross School Of Business, University Of Michigan - Gerald R. Ford School Of Public Policy, University Of St Andrews.
What skills is Mike Garris known for?
Mike Garris has skills like Strategy, Analytics, Strategic Planning, Leadership, Customer Experience, Process Improvement, Change Management, Management, Project Management, Operations Management, Cross Functional Team Leadership, Leadership Development.
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