Michael Geiger Email & Phone Number

Elkhart, Indiana Area

Niles, Mi

Bonnell is one of North America's leading manufacturers of custom aluminum extrusions. Headquartered in Newnan, Georgia, Bonnell acquired AACOA in October 2012. – Led a team of seven people – four Customer Service Representatives, two Inside Sales Representatives, and an Extrusion Press Scheduler. Team supported $100M of revenues and 40M pounds of aluminum annually.– The team managed 200+ customer accounts while bringing on an average of 12 new customers a year. – Coached and mentored team members. Built an open-communication environment with the team. Developed excellent leadership and management skills and an ability to drive sales results.– Drove a strategic sales approach for selling B2B products. Managed all aspects of the inside sales team, ensuring KPI performance against targets.– Maintained high levels of customer service while reducing the number of customer service personnel from five to four by utilizing continuous process improvement methods that were employee-driven.– Reduced response time for custom extrusion / fabrication quotes from seven days to three days.– Suggested and implemented improvements in the customer service process.– Tracked the price of aluminum in the market place. Prepared pricing, reserved presses, and maintained forecasts.– Determined pricing and managed price increases, concessions, and incentives.– Established and managed customer contracts based on advanced purchased aluminum.– Assisted Business Managers and Regional Sales Managers with customer inquiries and product information.– Traveled to customer locations to develop and implement business strategy.– Entered new customers into the company database.– Resolved customer concerns and billing issues. Processed and approved credits on returned metal.

Niles, Michigan

– Quoted new business based on leads and requests generated by the outside sales team.– Built strong relationships with existing customers that allowed quote requests to come directly into the plant, which allowed the outside sales team to spend more time focused on new customer development.

Niles, Mi

– Led a six-person press crew on various shifts.– Supervised installation and start-up of the second press at the site. Achieved all ramp-up goals and moved quickly to full production goals.– Served on several process improvement teams to safely improve productivity and reduce delays.– Worked with outside vendors and customers to improve quality.