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I have extensive experience applying user centered design techniques to both consumer and commercial products for users ranging from novices to experts. I also have additional expertise in ergonomic issues such as anthropometry, accessibility, and Section 508.Whenever possible, I spend time with real end users at the start of a project. I have experienced a day in the life of a cinematographer, a radiology technician, a photo clerk, a recruiting manager, a lieutenant colonel, an accountant, and many others. I truly enjoy having the opportunity to learn how people work. That information is critical to designing usable software and hardware.Specialties: Design Thinking, Usability Process, Persona development, Heuristic Evaluation, Use Case Development, Prototyping, Usability Testing, Ergonomics, Anthropometry
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Manager, Digital Ux DesignCvs HealthRochester, Ny, Us
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Manager, Digital Ux DesignCvs Health Dec 2021 - PresentWoonsocket, Ri, Us -
Education MentorSpringboard Jan 2021 - PresentSan Francisco, California, Us -
Ux Designer For Cvs HealthInsight Global Nov 2020 - Dec 2021Atlanta, Georgia, Us -
Ux Researcher At IbmArtech Information Systems Jun 2016 - Nov 2019Morristown, Nj, UsConducted User Research on email usage for IBMers transitioning from IBM Notes to Microsoft Outlook. Assisted in the development of informational emals and other supporting documentation for employees to sign up for the program. Performed background research, developed help documentation, and training materials for the roillout of Webex Meetings at IBM.Created personas, workflows, and presentation materials. -
User Experience Consultant At IbmCdi Corporation Oct 2010 - Jun 2016Houston, Texas, UsImproved the usability and accessibility of various web based products at IBM.Provided usability support during the development of multiple products.Single point of contact between IBM design group and client organizations. Created storyboards, workflows, and user interface specifications. Conducted contextual inquiries, heuristic evaluations, and usability tests in support of these designs.Prototyped using Balsamiq, Photoshop, Axure, and Sketch. Worked with both agile and traditional waterfall development teams. -
OwnerMjg Consulting, Llc Jun 2010 - Dec 2014I provide usability and Section 508 consulting. I was part of a small team that developed user interface specifications for the Kodak PlayFull and PlaySport digital video cameras. I helped develop the workflow that led to patent US 20130129308 (Display device with adaptive fast navigation mode). I conducted Section 508 evaluations of several PowerConnect switches and PowerEdge racks for Dell and the i3000 and i4000 series document scanners for Kodak. I performed a heuristic evaluation and developed prototypes for a new screen architecture and workflow for Bountyjobs.com. I also assigned this as a group project for a Human Factors class at RIT that I was teaching. Students evaluated the site and then built prototypes. They then presented their findings to the Bountyjobs.com development team. -
Usability EngineerIbm Jul 2007 - Jun 2010Armonk, New York, Ny, UsProvided usability support during the development of various desktop software and web based products. Established and fostered the relationship between home organization and client organizations. Created storyboards, workflows, and wrote user interface specifications. Conducted contextual inquiries, heuristic evaluations, and usability tests in support of these designs. Worked with both agile and traditional waterfall development teams. Created and shared a strategic vision for the user experience. -
Adjunct ProfessorRochester Institute Of Technology 1997 - Jun 2010Rochester, Ny, UsTaught the following courses:EIEI 733 - Advanced Topics in Ergonomics and Human Factors 1997, 1998EIEI 734 - Systems Safety Engineering 1998EIEI 516 - Introduction to Human Factors Engineering 2008, 2009, 2010 -
Hf EngineerKodak Mar 2000 - Jun 2007Rochester, New York, UsProvided both human factors and ergonomics support during the commercialization of various Kodak products including Kodak All-In-One Printers, Encad Ink Jet Printers, Kodak Picture Maker, Kodak Digital Cinema, Kodak Cineserver, Kodak Directview Digital Radiography System, Kodak One Hour Minilab, and Kodak B2B internet site. -
ErgonomistEastman Kodak 1997 - 2000Rochester, New York, UsSupported Ergonomics activities for several manufacturing areas within Kodak. Conducted workplace and office evaluations to reduce the risk of WRMSD development. Assisted in the development of corporate standards for ergonomic chairs and accessories. Maintained Ergonomics intranet web page.
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Human Factors Engineer At Natick Research, Development And Engineering CenterGeo Centers Inc Jun 1990 - Jun 1991Performed on site contract work at the Natick Research, Development and Engineering Center. Conducted usability testing and ergonomic evaluations of various products being developed for use by the U.S. Army, including tents, parachutes, water purification systems, and food items. Developed guidelines for purchasing and using ergonomic computer workstations for the Natick Army base.
Michael Gerard Skills
Michael Gerard Education Details
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University Of MichiganIndustrial And Operations Engineering -
Auburn UniversityIndustrial Engineering
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Tufts UniversityEngineering Design
Frequently Asked Questions about Michael Gerard
What company does Michael Gerard work for?
Michael Gerard works for Cvs Health
What is Michael Gerard's role at the current company?
Michael Gerard's current role is Manager, Digital UX Design.
What is Michael Gerard's email address?
Michael Gerard's email address is mi****@****net.net
What is Michael Gerard's direct phone number?
Michael Gerard's direct phone number is (800) 426*****
What schools did Michael Gerard attend?
Michael Gerard attended University Of Michigan, Auburn University, Tufts University.
What skills is Michael Gerard known for?
Michael Gerard has skills like User Centered Design, Heuristic Evaluation, Usability Testing, Section 508, Ergonomics, Use Case, Anthropometry, Human Factors, Human Computer Interaction, Task Analysis, Human Factors Engineering, User Experience.
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