Mike Gillingham Email & Phone Number

Remote

The SugarCRM Technical Support Engineer is an individual that is capable of addressing the large majority of support issues raised by our partners and customers. Maintain a professional and helpful demeanor through all interactions, internally and externally, as they help uphold the high standards we place on ourselves for excellent support.Responsibilities include but are not limited to; Deliver world-class support to our customers and partners by being responsive, be proactive and professional in all interactions. Troubleshoot and resolve installation, implementation and production issues. Test new releases to ensure common customer use cases are fully functional. Work cohesively with other departments to ensure the customer's voice resonates in conversations. Document known solutions for internal collaboration and public consumptionQualifications.

Springfield, Oregon

The Support Ops Specialist ensures cases and calls are being answered within established internal service level goals, SLGs. The Command Center (CC) agent will proactively work to identify scheduling, process or behavior gaps. The CC agent will team with delivery support managers to identify when those gaps exist and how best to fill the gaps to meet our customer need in the moment they are looking for help. This team will cover all of Information Management globally real time with pre-defined plans for business continuity.

Eugene, Oregon Area

Daily metric report generation (Excel, VBA) for BDC and company wide inventory audit report. Development of propitiatory internal web applications & tools (PHP/Code Igniter, JS, MySQL). Webmaster for internal and external websites and domain management. Other IT and support duties as needed, including BI architect, DBA and MDM deployments of iOS devices.

Springfield, Oregon

NetBackup front-line technical support for enterprise customers which includes, but is not limited to; troubleshooting product issues with the use of complex tools and scripts, log analysis and identification / analysis of conflicts with 3rd party software (VMWare, San devices, SharePoint, Exchange) that is supported by the product.

Eugene Or

Designed the Client Care (BDC) Intranet (Joomla), Employee Directory and Event Log web application (PHP / MySQL) and implementation of the internal instant messaging / live chat system (Jabber, OpenFire). Other duties as need include but are not limited to, computer training, PC troubleshooting, Network troubleshooting (TCP/IP, LAN), data analysis and auditing of company inventory, online surveys and other vital process for the BDC. Advanced knowledge of Reynolds & Reynolds Contact Management (Automotive CRM) and ERA (Unix DB + Terminal Access).