· Responsible for translating and executing organizational strategy to business unit initiatives, coordinating cross-team collaboration to ensure day-to-day efficiency, and interpreting and showcasing operational data as actionable metrics and insights· Acted as a liaison and intermediary across business units to ensure cross-department collaboration and improve operating processes between Sales, Research & Development, Contracting, Finance and Client Service business units· Acted as the integration lead for the merger of Aucerna Client Services with Quorum Business Solutions ECC and TietoEvry Oil and Gas Client Services business units to ensure common integrated IT systems, operating standards, and operational, financial and board reporting metrics· Established common operational and financial forecasting standards across the organization’s client service departments leading to consistent operational reporting metrics including utilization, profitability, backlog management, and customer satisfaction· Implemented and deployed a Professional Services Automation (PSA) tool for a 300-person global professional services business unit resulting in enhanced project oversight, improved internal and client facing reporting capabilities, elevated financial forecasting, and enhanced system integrations and data visualization· Led internal improvement initiatives including strategic and operational business planning, streamlining operating process from identification of opportunities to invoicing and standardizing project implementation methodologies

• Responsible for subject matter expertise, client management, and quality assurance on client engagements including ensuring alignment of the project team and project deliverables to time, scope, budget, and resourcing plans.• Performed business development and client relationship management activities leading to the generation of over $200K CAD in committed project revenue per year• Led the operational analysis and evaluation for ATCO Pipeline & Liquids group to identify inefficiencies in operations leading to six redefined core reporting metrics and reduction in process cycle times from three weeks to four days• Oversaw the organizational restructuring and change management efforts of ATCO Pipelines & Liquids resulting in recognized headcount and operating efficiencies of $7MM (CAD)• Supported the merger and integration of Civeo Corp. and Noralta Lodge including defining and monitoring integration planning workstreams and leading synergy identification and realization efforts resulting in the identification and tracking of $15.5MM (CAD) in annualized operational savings• Oversaw the operational planning efforts to establish a stand-alone residential healthcare organization for Providence Health Care (British Columbia). Led to the identification and implementation of a strategic roadmap outlining the process, technology, and standard of care requirements to design and operate four world class residential healthcare campuses

· Responsible for technical pre-sales work and leading client scoping sessions to translate client requirements into detailed statements of work complete with detailed scope, budget, and timelines to completion· Provided end-to-end quality assurance, delivery management and client management in support of engagement project managers· Oversaw the organizational review and restructuring of Black Diamond Group including assessing and reviewing strategic direction and business lines. Resulted in operational and headcount cost savings of $13MM (CAD)· Managed the analysis and design of a supply chain strategy and operational planning for Rocky Mountain Equipment. Results included identification of operational savings in freight and transportation costs of $10MM (CAD) and elimination of $20MM (CAD) of obsolete inventory· Enabled the strategic and operational review and analysis of the City of Calgary municipal waste management facilities and services. Resulted in a complete customer classification and service provision to optimize site and service usage and reduce operating costs by $5MM (CAD) per year· Led the strategic planning efforts for Swagelok including a detailed analysis and review of the operating environment and evaluation of current and future state operating requirements. Resulted in expanding existing business lines into new industries and building out an internal consulting practice.

· Responsible for gaining a complete understanding of Wal-Mart's retail operations through rotations in-store and in head office to accelerate competence to leadership positions within Walmart Canada· Acted as an Assistant Store Manager to promote standard operating processes and best practices in day-to-day operations resulting in improved execution on market plans and improved year-over-year sales· Drove year-over-year growth on top line revenue targets of $60MM (CAD) by executing corporate programs and identifying unique store programs catered to local markets and spending habits· Reduced store shrink through process audits and daily checks to ensure product throughput was maintained and daily operating metrics met regional standards

· Responsible for production of deliverables and supporting project management activities including managing project teams, resource planning, and managing deliverables to scope, budget and quality expectations.· Developed and implemented a of Strategic Portfolio Management Office (SPMO) that coordinated and prioritized $200MM (CAD) of early stage research and development projects for a provincial technology accelerator· Piloted a social media strategy for the organization's consulting practice to build brand awareness and showcase team subject matter expertise; leading to the adoption of social media tools by senior partners and principals and enhanced engagement with broader markets· Led the organizational and operational redesign of a local chapter of a national not-for-profit resulting in increased operational and headcount efficiencies of ~$1MM (CAD) per year diverted to program funding efforts

· Supported senior project resources in the execution of consulting engagements including managing effort to defined project budgets, adhering to project plans, facilitating client workshops and workstreams and, leading the development of project deliverables deliverables· Analyzed, mapped and optimized the operating processes of a telecom resulting in the redesign of the organizational structure below the Chief Technology Officer · Supported the reorganization of the senior leadership and academic delivery organizational structures of a provincial polytechnic institution· Enabled the organizational redesign of a municipal department’s senior leadership and supporting management team · Executed the governance and operating model review of a municipal strategy and research shared services group

Formerly the Management Consulting Practice of Conroy Ross PartnersAs a Business Analyst my role consisted of conducting project research, supporting deliverable development and providing quality assurance and facilitation support to senior resources on all client engagements. This included conducting best practice and background research, developing draft deliverables for reviewed, co-facilitating workshops, capturing outputs from sessions and managing the logistics of day-to-day project operations (i.e. liaising with client administrators and scheduling). Additional responsibilities included supporting in recruitment and on-boarding of new staff including development of on-boarding schedules, ensuring access to all required systems and acting as a support resource for information and inquiries, managing the integrity of the practice knowledge management system (i.e. computer system of previous engagements and qualifications) and developing sales materials (e.g. project case studies, white papers, point-of-view articles, proposals, etc.) to support both internal and external business development and brand building.Achievements have included:• Oversaw the development and consolidation the Conroy Ross Partners’ strategy and business planning methodology• Supported the leadership team of an environmental consulting firm to reorganize their senior leadership organizational structure to support their five year strategic plan of growing from 400 to 1000+ employees • Executed the implementation of an Enterprise Portfolio Management Office for the Alberta electric system operator to evaluate and prioritize +200 projects • Co-facilitated the development of a short-to-medium term strategic plan for a private primary school including leading the development of communication deliverables for multiple stakeholder groups• Lead the research and development of organizational talent management maturity framework for a technology networking firm

I assisted the Finance & Accounting group to identify relevant candidates for client postings. Primary responsibilities included identifying candidates through multiple networking mediums, tracking candidate progress and liaising with candidates on their progression in the search process. Secondary responsibilities also included mapping organizational structures, writing client correspondences and performing background and reference checks. Tertiary responsibilities included actively reviewing market trends for changes in industry landscape and reviewing industry publications for mergers or divestments of organizations / assets.

- Represented the UVic undergraduate Commerce student body in meetings with Faculty and outside stakeholders on issues pertaining to academics, school culture and student engagement - Managed 14 student Directors in areas including Academics, Student Engagement, Athletics, and Cohort Communications which resulted in an enriched educational experience for students- Amended voting procedures, proposed budgets to the - Executive Council, maintained stakeholder relations, acted as organizational Vice President and spokesperson at school functions and improved relations between the student organization and program administration while maintaining an excellent GPA

- Represented the UVic Commerce Student Society at corporate functions, developing stronger bonds with corporate and not-for-profit groups- Employed excellent leadership skills in managing and delegating responsibilities to thirteen account managers resulting in increased marketing reach, improved division of labour and sponsorship successes- Promoted teamwork, individual initiative and open communication through horizontal management resulting in more effective execution of campaigns and greater fiscal results during a bearish economy (approximately $40,000 in sponsorships)

Developed relationships to strengthen client loyalty. Performed daily banking transactions, updated and managed information databases, suggested appropriate additional banking products, assisted clients with alternative forms of banking, generated client referrals and performed advanced problem solving and client service recovery. Also observed residential investing and private banking functions and performed occasional filing and reception duties.Highlights:- Rapid progress through training programme resulted in increased responsibility, role development, and nomination for career advancement- Utilized strong interpersonal and customer recovery skills to improve the work group’s customer satisfaction ratings and product referral quotas- Utilized strong analytical and time management skills to manage heavy customer loads, improve branch customer flows, reduce wait times and increase customer loyalty and satisfaction

Performed administrative duties and special projects to increase productivity and maintain audit regulations. Implemented standardized procedures to ensure exceptional client relations and product delivery while adhering to internal and national regulation standards. Produced client correspondence, analyzed and interpreted market research to improve decision making and provided technical support on newly implemented CRM and account management systems.Highlights:- Produced monthly client correspondence on financial market instruments, changing market trends and recent market developments- Developed strong analytical and communication skills in analyzing market research and producing reports on bull and bear market patterns for clients and brokers- Established consistent attention to detail and confidentiality in performing internal market research and administration of client account information

Managed the database including data entry, file organization and Branding work group appointment scheduling. Performed individual research and support projects for Branding Managers. Collaborated with Market Research Analysts, developing strategic business reports and maintaining the research catalogue. Provided technical support by collecting data and administering research surveys.Highlights:- Increased efficiency of Branding Department by designing, implementing and maintaining hard-copy and network media filing systems- Ensured strategic business confidentiality by developing branding material protocols and best practice principles for freelance agents- Interpreted and presented complex market research results to senior management during strategic planning meetings

Performed legal duties including development of corporate contracts and evaluation of residential and commercial real-estate contracts for corporate and real-estate based legal practices. Other duties included presenting contract proposals and project evaluations to senior partners as well as maintaining notes and providing suggestions for case analysis at weekly meetings. Additional administrative roles included overseeing special projects such as maintaining client relations for corporate functions and broadening corporate sponsorships and relationships.Highlights:- Utilized analytical and problem solving skills in varying areas of law with minimal background knowledge to effectively communicate and present solutions to underlying problems- Effectively assisted in corporate real-estate negotiations for contracts in upwards of $50 million- Employed strong financial and analytical skills when establishing financial motives in litigation disputes and real-estate solvency

Excelled in administrative support roles including human resource and accounting to maintain workplace productivity during transition periods. Assisted the lead human resource coordinator in developing documentation for training employees on administrative tasks and protocols. Other roles included records management, financial investigation and special projects.Highlights:- Gained extensive understanding of legal elements of corporate activities including benefits of incorporation, elements of IPO's and corporate mergers and takeovers- Oversaw special projects including financial evaluation, recommendation and diversification of outstanding assets to benefit stakeholders- Analyzed and developed a reformed file storage and cataloging system including physical and IT based elements