Project ManagementBusiness AnalysisMentoringPipeline Development

Player in Catalyst Coaching Quarter on Customer Success Q4, 23 cohort

Collaborated with CEO to produce business, sales, and accounts strategies, as well as develop and scale team and product portfolio grew consistently 35% YOY • Within 5 years increased revenue 166%, customer base by 150% • Sold and managed accounts with key clients: • Private Sector: Viacom, Charles Schwab, WedMB, Solera, MD Anderson, Swissre, Solar Winds • Public Sector: U.S. Office of Personnel Management (OPM- US Federal government), Alberta Department of Education, University of Iowa, Texas Tech, University of Nebraska, Lincoln• Partnered with Sales Engineers in landing enterprise customers: $2M+ in value• Networked with VP of Engineering to influence product roadmap and plans to include customer-driven, as well as Gartner- analyst-driven, feature requests • Designed curricula, and co-hosted bi-annual leadership retreats focusing on performance analysis and strategic planning; attendance: CEO, VP of Engineering, Director of Marketing, key external partners (integration and professional services)• Coordinated proposal for industry-leading research reports such as Gartner Magic Quadrant, Forrester Wave, Gartner Hype Cycle • Initiated and executed customer success strategy that reduced annual churn by 60% • Managed marketing and inside sales team of 7 + freelancers that delivered leads, increasing trial downloads, and other KPIs • Recruited speakers and managed team to execute InedoCon 2019, Inedo’s first user conferenceTech stack: proprietary CRM, Asana, GA, Hubspot, Office suite

Prosynesis ran an ad network of some of the world’s most popular software and IT sites including: Stack Overflow, Server Fault, TDWTF, Bytes, and the Dev Zone, evolving into a creative agency primarily focusing on B2B software and technology clients. • $850k ad inventory sales, 2009, $720k in 2008; prospected and closed 70% of total sales. • Increased ad sales revenue on Stack Overflow: 600%; average spend per client: 300%+• Worked with industry leading providers in software and IT space (Google, Microsoft, Atlassian, Splunk, New Relic, Jetbrains, Telerik, Infragistics) including ad placement based on audience, key word and concept targeting, ad saturation and share of voice to maximize effectiveness.• Partnered with Adobe to create sponsored tag program and generated $140k in revenue in Y1• Created client strategies for Inedo, Muhimbi, GeekDesk, and Change Vision• Conducted client interviews with Muhimbi users, such as European Investment Bank, and created marketing materials and case studies based off the users’ satisfaction points and perceived value proposition.• Created marketing materials and coordinated release for the cloud-version of Muhimbi’s flagship tool, the PDF Converter for SharePoint (Online).

•Lead, managed, and supervised groups of 15-25 inner-city volunteers of various ages in community based volunteer projects.•Lead volunteer experiences in conjunction with staff from locally-based “Non-Profit Partners”: Park Pride, Atlanta Food Bank, Trees Atlanta, CHRIS’S KIDS Youth Shelter, Georgia Citizen’s Coalition for Hunger, and Atlanta Senior Citizens’ Services. •Assured that volunteers were properly assigned to tasks, informed of safety concerns, and enjoyed their volunteer experience.