Who is Mike Grant? Overview
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Mike Grant is listed as Client Operations Manager at Smartleaf, based in Quincy, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Mike Grant.
Mike Grant previously worked as Director, Customer Support Manager at Moody'S Analytics and Global Support Manager (acquired by Moody’s Analytics) at Cortera, Inc.. Mike Grant holds Bs, Marketing from Boston College.
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Smartleaf
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Profile bio
About Mike Grant
Customer Support Manager with extensive SaaS Support/Success experience from technical associate roles to management positions. Dedicated to generating high customer satisfaction, motivating and directing staff along with establishing and achieving organizational milestones.
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4 roles
Mike Grant work experience
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Director, Customer Support Manager
- Managed three customer service teams supporting Cortera, eCredit, and Bureau van Dijk SaaS inquiries across North America and EMEA, ensuring adherence to SLAs and high KPIs. Analyzed customer experience data, provided.
- As part of the Management team, eliminated open support ticket backlog from 500+ unopened tickets to zero in a span of one month, swiftly enhancing customer satisfaction and favorably impacting renewal negotiations.
- Led the team’s successful transition to Salesforce (SFDC), overseeing all phases from initial planning and training to post-launch hypercare and ongoing process optimization. Transition automated support ticket.
- Focused on team development through performance management, coaching & mentoring in both weekly group meetings and one-on-one huddles.
- Developed and executed product- and skills-based training for the team based on identified performance and skill gaps.
- Successfully completed a nine-month extremely selective leadership management program for high-potential managers.
Mar 2021 - Jun 2024
Global Support Manager (Acquired By Moody’S Analytics)
Managed the day-to-day customer support functions of a legacy FinTech software application, serving 50+ global enterprise customers with over 3K users; investigated customer issues, developed solutions, tested new releases and collaborated with internal teams and customer contacts to resolve escalations. Moody’s Analytics acquired Cortera in March 2021..
Jan 2016 - Mar 2021
Data Operations Analyst
Oversaw the daily operations of customer accounts receivable data collection and loading processes, (including onboarding, project management, resource allocation, troubleshooting and problem-solving). Managed and ensured data integrity, database growth and top-line retention through the collection and successful processing of new and existing customer.
Jun 2005 - Jan 2016
1 education record
Mike Grant education
FAQ
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What company does Mike Grant work for?
Mike Grant works for Smartleaf.
What is Mike Grant's role at Smartleaf?
Mike Grant is listed as Client Operations Manager at Smartleaf.
Where is Mike Grant based?
Mike Grant is based in Quincy, Massachusetts, United States while working with Smartleaf.
What companies has Mike Grant worked for?
Mike Grant has worked for Smartleaf, Moody'S Analytics, Cortera, Inc., and Cortera.
How can I contact Mike Grant?
You can use AeroLeads to view verified contact signals for Mike Grant at Smartleaf, including work email, phone, and LinkedIn data when available.
What schools did Mike Grant attend?
Mike Grant holds Bs, Marketing from Boston College.
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